Proven ability to design scalable, enterprise-grade ServiceNow solutions aligned with telecom and large scale business environments.
Strong expertise in risk lifecycle management, control design and testing, compliance assessments, issue remediation, audit management, and continuous monitoring.
Experience mapping risks, controls, policies, and compliance requirements to CMDB entities and CSDM aligned service relationships.
Skilled in integrating ServiceNow IRM/GRC with ITSM, ITOM, SecOps, CMDB, monitoring tools, identity management systems, and other enterprise platforms.
Experienced in designing automated workflows for risk assessments, policy attestations, compliance activities, audits, and remediation processes.
Strong knowledge of ServiceNow platform architecture, governance, security, upgrade-safe design practices, and data governance standards.
Expertise in Performance Analytics, dashboards, KPI reporting, risk heatmaps, and executive-level reporting.
Experience in ITSM, ITOM, GRC, Telecom Service Management, Order Management, and enterprise integrations.
Ability to define architecture standards, roadmaps, and design guidelines while aligning business requirements with out-of-the-box ServiceNow capabilities and minimizing customization.
Strong leadership skills with experience partnering with business and technology teams, mentoring developers, guiding project teams, and supporting Agile delivery.