ServiceNow Functional Consultant Integration Lead

ServiceNow Functional Consultant Integration Lead

Posted 2 weeks ago by 1752154528

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Negotiable
Outside
Remote
USA
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Agile Methodology Application Programming Interface (API) Configuration Management Databases Contract Lifecycle Management Contract Management Data Governance Data Management Platforms Data Modeling Integration Testing IT Service Management JIRA Lifecycle Management Management Microsoft Azure ServiceNow Stakeholder Management User Acceptance Testing (UAT)

Summary: The ServiceNow Functional Consultant Integration Lead will spearhead a significant integration project involving ServiceNow and various third-party systems, focusing on capturing functional requirements and translating them into technical designs. This role requires collaboration with business and IT teams to ensure successful implementation during a two-month execution phase. The consultant will also serve as the primary liaison among stakeholders throughout the project lifecycle.

Key Responsibilities:

  • Lead discovery workshops with business stakeholders to understand current processes and define integration requirements
  • Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations
  • Translate business needs into detailed design documents and technical requirement specifications
  • Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others
  • Define data mappings, transformation logic, and error handling frameworks
  • Create test plans and support UAT and integration testing cycles
  • Maintain traceability of requirements through the lifecycle of the project
  • Serve as the primary liaison between the customer, ServiceNow developers, and external system teams

Key Skills:

  • Strong functional understanding of ServiceNow and IntegrationHub capabilities
  • Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs
  • Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms
  • Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts
  • Familiarity with CMDB data modeling and lifecycle workflows
  • Excellent verbal and written communication skills, including client-facing experience
  • Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

ServiceNow Functional Consultant Integration Lead
Location: Charlotte, NC -Remote
Contract
Note: Experience Required: 6 10 years in ServiceNow or enterprise ITSM tools

Job Summary:
We are seeking an experienced ServiceNow Functional Consultant to lead a critical integration initiative involving ServiceNow and multiple third-party systems such as Contract Management platforms and Asset Inventory tools. The consultant will work closely with the client s business and IT teams to capture functional requirements, translate them into detailed technical designs, and oversee implementation through a 2-month intensive execution phase.

Key Responsibilities:
Lead discovery workshops with business stakeholders to understand current processes and define integration requirements
Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations
Translate business needs into detailed design documents and technical requirement specifications
Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others
Define data mappings, transformation logic, and error handling frameworks
Create test plans and support UAT and integration testing cycles
Maintain traceability of requirements through the lifecycle of the project
Serve as the primary liaison between the customer, ServiceNow developers, and external system teams

Required Skills & Qualifications:
Strong functional understanding of ServiceNow and IntegrationHub capabilities
Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs
Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms
Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts
Familiarity with CMDB data modeling and lifecycle workflows
Excellent verbal and written communication skills, including client-facing experience
Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps

Nice to Have:
ServiceNow certifications (CSA, CIS ITSM, IntegrationHub, or similar)
Experience in regulated environments (e.g., healthcare)
Knowledge of security and data governance in integration projects

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