ServiceNow FSO Disputes Manager

The Role

We are seeking an experienced ServiceNow Consultant to support a long-term Financial Services Operations (FSO) implementation, specialising in Disputes Management within the banking sector.

Key Requirements

• Strong hands-on experience with ServiceNow FSO Disputes Management.
• Proven ServiceNow Customer Service Management (CSM) experience.
• Previous banking or financial services industry experience, ideally within disputes, chargebacks or payment operations.
• Experience configuring and implementing ServiceNow workflows, integrations and business processes.
• Ability to work closely with technical teams and business stakeholders to deliver solutions aligned with banking requirements.