Experience: 10+ Years
Key Responsibilities
- Lead the architecture, design, and implementation of ServiceNow Field Service Management (FSM) and Mobile Solutions.
- Define end-to-end field service processes covering Work Orders, Dispatching, Scheduling, Workforce Management, Asset-Centric Services, and Mobile Technician Experience.
- Design scalable mobile-first solutions using ServiceNow Mobile Studio, Mobile Agent, Offline Capabilities, and Custom Mobile Apps.
- Provide architectural leadership across FSM implementations and enterprise integrations.
- Collaborate with business stakeholders to define solution roadmaps, operating models, and best practices.
- Drive technical governance, solution reviews, estimations, and implementation strategies.
- Mentor development teams and support pre-sales, proposals, and customer workshops.
Required Skills
- Deep expertise in ServiceNow FSM and Mobile App Architecture.
- Strong hands-on experience with Mobile Studio, Mobile App Builder, Offline Mobile Solutions, and Agent Mobile Apps.
- Experience designing complex Integrations using REST, SOAP, IntegrationHub, APIs, and MID Server.
- Strong understanding of ITSM processes, CMDB, CSDM, and Service Catalog.
- Experience integrating FSM with ERP, CRM, Asset Management, and third-party enterprise applications.
- Strong customer-facing consulting, solutioning, and stakeholder management skills.
Secondary Skills (Preferred)
- ITSM process implementation and optimization.
- CMDB governance, data modeling, and CSDM.
- ITOM concepts including Discovery and Service Mapping.
- ITAM and Asset Management process awareness.
Preferred Certifications
- CSA, CAD
- CIS-FSM
- CIS-ITSM
- Mobile Application Development experience
- CTA/CMA (Preferred)
Summary
Seeking an experienced FSM & Mobile Solution Architect with strong expertise in Field Service Management and Mobile Solutions, complemented by working knowledge of ITSM, CMDB, and Integrations, to lead enterprise-scale ServiceNow transformation programs and mobile workforce initiatives.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior