Key Responsibilities
- Design, develop, and implement ServiceNow Field Service Management (FSM) solutions.
- Configure and customize FSM components including Work Orders, Work Order Tasks, Dispatching, Scheduling, Agent Workspace, and Workforce Optimization.
- Develop and enhance ServiceNow Mobile Applications for field technicians and business users.
- Build integrations with enterprise systems using REST, SOAP, IntegrationHub, and APIs.
- Collaborate with business stakeholders to gather requirements and deliver scalable FSM and mobile solutions.
- Support end-to-end solution delivery, testing, deployment, and production support.
- Optimize field service processes to improve technician productivity and customer experience.
Required Skills
- Strong hands-on experience in ServiceNow FSM implementation and support.
- Expertise in ServiceNow Mobile App Development, Mobile Studio, Applets, and Offline Mobile capabilities.
- Strong knowledge of ITSM, CMDB, Service Catalog, and Integrations.
- Experience with Flow Designer, Business Rules, Client Scripts, Script Includes, and UI Actions.
- Working knowledge of ITOM, CSM, and Asset Management concepts is preferred.
- Strong troubleshooting, client interaction, and solution design skills.
Preferred Certifications
- CSA, CAD
- CIS-FSM
- Mobile Application Development experience/certification preferred
Summary
Seeking a ServiceNow FSM & Mobile App Consultant/Senior Developer with expertise in Field Service Management, Mobile Application Development, Integrations, and ITSM, capable of delivering enterprise-grade field service and mobile workforce solutions..
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified