ServiceNow Enterprise/Platform Architect

ServiceNow Enterprise/Platform Architect

Posted Today by 1766130388

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Negotiable
Outside
Remote
USA
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Automation Budgeting Business Process Computer Hardware Configuration Management Databases Digital Transformation Equity and Debt Information Technology Infrastructure Library IT Service Management Key Performance Indicators (KPIs) Management Mapping Software Pricing Strategies Process Improvement Proposal Writing Scalability Scripting ServiceNow Solution Design Stakeholder Engagement Stakeholder Management Strategic Roadmaps System Center Configuration Manager Technical Debt Workflows

Summary: The ServiceNow Enterprise/Platform Architect role involves leading client engagements to assess and enhance ServiceNow capabilities, developing strategic roadmaps, and implementing governance models. The position requires deep technical expertise in ServiceNow modules and a strong background in advisory consulting. The architect will also collaborate with sales teams to create proposals and ensure alignment with client expectations. This role is primarily remote but can also be based in Plano, Texas.

Key Responsibilities:

  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.

Key Skills:

  • 8-11 years of hands-on ServiceNow experience across multiple modules.
  • Proven track record in advisory consulting and technical delivery.
  • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • Experience in proposal writing, SOW creation, and client presentations.
  • Demonstrated ability to lead client workshops and translate business processes into technical solutions.
  • ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation.
  • Excellent communication and stakeholder engagement skills.
  • Preferred PMP, Prince2 or equivalent.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role ServiceNow Enterprise/Platform Architect

Location : Plano, Texas (Remote)

Key Responsibilities:
  • Advisory & Strategic Consulting:
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
  • ITAM Software Asset Management / Hardware Asset Management
  • ITOM Discovery, Event Management, Service Mapping
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
  • Technical Implementation & Platform Expertise:
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Ensure platform conformance to best practices and licensing strategies.
  • Proposal & SOW Development:
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications:
  • 8-11 years of hands-on ServiceNow experience across multiple modules.
  • Proven track record in advisory consulting and technical delivery.
  • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • Experience in proposal writing, SOW creation, and client presentations.
  • Demonstrated ability to lead client workshops and translate business processes into technical solutions.
  • Mandatory Certifications by Level:
  • -ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation
  • Excellent communication and stakeholder engagement skills.
  • Preferred PMP, Prince2 or equivalent
Why Join Us:
  • Be part of a high-impact team driving digital transformation across industries.
  • Work with top-tier clients and cutting-edge ServiceNow solutions.
  • Collaborate with experts in advisory, architecture, and delivery.
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