Servicenow Enterprise Architect
Posted 1 day ago by 1763536307
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Enterprise Architect is tasked with designing and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices. This role acts as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management and digital transformation initiatives. The position requires collaboration with business and IT leaders to translate strategic goals into technical solutions while mentoring junior staff. A strong background in enterprise architecture and ServiceNow is essential for success in this role.
Key Responsibilities:
- Define and maintain the enterprise architecture framework for ServiceNow implementations.
- Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
- Develop high-level architecture documents, Visio diagrams, and integration strategies with third-party systems.
- Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
- Oversee MID Server deployments and ensure secure, optimized communication between ServiceNow and external systems.
- Guide upgrade cycles and implement new release functionalities to enhance platform performance.
- Host Design Authority meetings to review and approve technical solutions.
- Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies.
- Engage with business and IT leaders to translate strategic goals into technical solutions.
- Lead workshops and educational sessions to promote platform adoption and innovation.
- Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.
Key Skills:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- ServiceNow Certified System Administrator (CSA) - Required.
- ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) - Preferred.
- ITIL Foundation Certification - Required.
- TOGAF or equivalent enterprise architecture certification - Preferred.
- 7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow.
- Proven experience designing and deploying ServiceNow solutions in large-scale environments.
- Strong background in cloud-centric architecture (Azure, AWS), integration frameworks (APIs, Mulesoft), and data modeling.
- Deep knowledge of ServiceNow platform capabilities and limitations.
- Strong understanding of ITIL processes and enterprise service management.
- Excellent communication and stakeholder engagement skills.
- Ability to lead cross-functional teams and manage complex projects.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
ServiceNow Enterprise Architect
Location: US, Remote
JOB DESCRIPTION:
The ServiceNow Enterprise Architect is responsible for designing, developing, and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices. This role serves as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management, automation, and digital transformation initiatives.
Key Responsibilities
Architecture & Strategy
Define and maintain the enterprise architecture framework for ServiceNow implementations.
Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
Develop high-level architecture documents, Visio diagrams, and integration strategies with third-party systems.
Platform Design & Implementation
Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
Oversee MID Server deployments and ensure secure, optimized communication between ServiceNow and external systems.
Guide upgrade cycles and implement new release functionalities to enhance platform performance.
Governance & Best Practices
Host Design Authority meetings to review and approve technical solutions.
Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies.
Stakeholder Collaboration
Engage with business and IT leaders to translate strategic goals into technical solutions.
Lead workshops and educational sessions to promote platform adoption and innovation.
Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.
Qualifications
Education & Certifications
Bachelor s degree in Information Technology, Computer Science, or related field.
ServiceNow Certified System Administrator (CSA) - Required.
ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) - Preferred.
ITIL Foundation Certification - Required.
TOGAF or equivalent enterprise architecture certification - Preferred.
Experience
7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow.
Proven experience designing and deploying ServiceNow solutions in large-scale environments.
Strong background in cloud-centric architecture (Azure, AWS), integration frameworks (APIs, Mulesoft), and data modeling.
Skills
Deep knowledge of ServiceNow platform capabilities and limitations.
Strong understanding of ITIL processes and enterprise service management.
Excellent communication and stakeholder engagement skills.
Ability to lead cross-functional teams and manage complex projects.
Preferred Attributes
Experience in regulated industries (e.g., life sciences, finance).
Familiarity with AI integration and citizen development within ServiceNow.
Strategic mindset with a passion for innovation and digital transformation.