Experience: 12+ Years (ServiceNow Delivery & Program Management Experience)
Key Responsibilities
- Lead end-to-end delivery of ServiceNow programs, implementations, enhancements, and managed services engagements.
- Manage project scope, schedules, budgets, governance, risks, dependencies, and stakeholder communications.
- Act as the primary customer-facing leader, ensuring successful delivery and client satisfaction.
- Drive delivery excellence across ServiceNow ITSM, ITOM, ITAM (HAM/SAM), and platform modernization initiatives.
- Coordinate cross-functional teams including architects, developers, administrators, and business stakeholders.
- Establish project governance, status reporting, RAID management, resource planning, and executive communications.
- Support solutioning, estimations, proposals, SOW reviews, and account growth opportunities.
Required Skills
- Proven experience managing multiple ServiceNow implementation and managed services projects.
- Strong understanding of ITSM, ITOM, ITAM (HAM/SAM), CMDB, Discovery, Service Mapping, and Integrations.
- Experience managing Agile and hybrid delivery models.
- Ability to engage with executive stakeholders and drive strategic discussions.
- Strong financial management, resource planning, risk management, and vendor coordination skills.
- Technical awareness of ServiceNow platform architecture and best practices.
Preferred Certifications
- ServiceNow CSA (preferred)
- ITIL Foundation / ITIL Managing Professional
- PMP, Prince2, Scrum Master, or equivalent certifications
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Project Management
Seniority Level:
Senior