ServiceNow Developers (ITSM & ITOM)
Posted 1 day ago by Systematix
Negotiable
Undetermined
Remote
United Kingdom
Summary: The role of ServiceNow Developer involves designing, developing, and supporting ServiceNow solutions for a global life sciences organization undergoing a large-scale implementation. The position focuses on ITSM and ITOM modules, emphasizing standardizing service management processes and enhancing operational visibility. The developer will work on new functionalities and ongoing platform optimization within a complex enterprise environment. This is a full-time, remote position for a 6-month contract duration.
Key Responsibilities:
- Design, develop, and support ServiceNow solutions across ITSM and ITOM modules.
- Develop and configure ServiceNow workflows, business rules, client scripts, and applications.
- Support ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
- Support ITOM capabilities such as Discovery, Service Mapping, Event Management, and CMDB integrations.
- Design and maintain integrations using REST/SOAP APIs and MID Servers.
- Support CMDB data models, relationships, and reconciliation rules.
- Troubleshoot platform issues, defects, and performance challenges.
- Collaborate with Business Analysts, Functional Consultants, and Test Leads to deliver high-quality solutions.
- Ensure development aligns with ServiceNow best practices, platform standards, and regulatory expectations.
Key Skills:
- 5+ years of hands-on ServiceNow development experience in enterprise environments.
- Strong experience developing solutions across ITSM and/or ITOM modules.
- Proficiency in JavaScript, ServiceNow scripting, and platform configuration.
- Experience building and supporting integrations using APIs and MID Servers.
- Solid understanding of CMDB architecture, data models, and dependencies.
- Experience working in regulated industries (life sciences, healthcare, manufacturing, or similar) is strongly preferred.
- Ability to work independently while collaborating effectively within cross-functional delivery teams.
- Strong problem-solving skills and attention to detail.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are Systematix and we are currently looking for a ServiceNow Developers for our Life science client.
ABOUT THE PROJECT:
Our client is a global life sciences organization operating in a highly regulated environment and undertaking a large-scale ServiceNow implementation across multiple regions and operating companies. The program spans core ITSM and ITOM modules and is focused on standardizing service management processes, improving operational visibility, and strengthening platform governance at an enterprise level. The ServiceNow platform supports mission-critical IT services and integrates with a complex ecosystem of infrastructure, application, and monitoring tools. This role will contribute to both new functionality and ongoing platform optimization.
ABOUT THE RESPONSIBILITIES:
In this role, you will design, develop, and support ServiceNow solutions across ITSM and ITOM modules within a complex enterprise environment.
- Developing and configuring ServiceNow workflows, business rules, client scripts, and applications
- Supporting ITSM modules including Incident, Problem, Change, Request, and Service Catalog
- Supporting ITOM capabilities such as Discovery, Service Mapping, Event Management, and CMDB integrations
- Designing and maintaining integrations using REST/SOAP APIs and MID Servers
- Supporting CMDB data models, relationships, and reconciliation rules
- Troubleshooting platform issues, defects, and performance challenges
- Collaborating with Business Analysts, Functional Consultants, and Test Leads to deliver high-quality solutions
- Ensuring development aligns with ServiceNow best practices, platform standards, and regulatory expectations
ABOUT THE ROLE:
Location: UK or Europe (Remote)
Duration: 6-month contract
Work hours: Full-time, aligned to regional business hours
ABOUT THE QUALIFICATIONS:
- 5+ years of hands-on ServiceNow development experience in enterprise environments
- Strong experience developing solutions across ITSM and/or ITOM modules
- Proficiency in JavaScript, ServiceNow scripting, and platform configuration
- Experience building and supporting integrations using APIs and MID Servers
- Solid understanding of CMDB architecture, data models, and dependencies
- Experience working in regulated industries (life sciences, healthcare, manufacturing, or similar) is strongly preferred
- Ability to work independently while collaborating effectively within cross-functional delivery teams
- Strong problem-solving skills and attention to detail
AI DISCLOSURE: We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW: If you are interested in finding out more, please contact us or submit your resume.
ABOUT SYSTEMATIX:
Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act. Systematix. Solutions Focused. People Driven.