ServiceNow Developer with TSM, ITSM and Telecom domain Exp

ServiceNow Developer with TSM, ITSM and Telecom domain Exp

Posted 2 weeks ago by 1755332988

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Business Requirements Configuration Management Databases Data Migration DevOps Information Technology Infrastructure Library Input/Output IT Service Management JavaScript (Programming Language) Management Requirements Elicitation Service Catalog ServiceNow Software Development Stakeholder Management User Interface Workflows

Summary: The role is for a ServiceNow Developer with expertise in TSM, ITSM, and the telecom domain, primarily focused on developing and implementing solutions on the ServiceNow platform. The position is remote, with a preference for candidates located in Dallas or Atlanta, and involves collaboration with telecom service providers. The ideal candidate should have a strong background in ServiceNow development and experience with telecom service management. This is a contract position lasting over 12 months.

Key Responsibilities:

  • Develop and customize ServiceNow applications, modules, workflows, and integrations.
  • Implement and manage ITSM, Telecom Service Management (TSM), CMDB, Discovery, and Service Catalog modules.
  • Create and maintain business rules, client scripts, UI policies, flow designers, and other ServiceNow artifacts.
  • Support integration with legacy systems and external platforms via APIs (REST/SOAP).
  • Participate in requirement gathering sessions, provide technical input, and translate business requirements into technical solutions.
  • Collaborate with stakeholders to implement scalable and sustainable solutions.
  • Maintain platform performance, conduct code reviews, and ensure adherence to best practices.
  • Contribute to data migration, CMDB population, and inventory federation efforts.

Key Skills:

  • 3-5 years of experience in ServiceNow development and configuration.
  • Strong understanding of core ServiceNow modules (e.g., Incident, Problem, Change, CMDB, Service Catalog).
  • Experience with JavaScript, Glide API, and Flow Designer.
  • Familiarity with telecom service management use cases or experience working with a telecom provider.
  • Experience with system integrations using REST/SOAP APIs.
  • Understanding of ITIL processes and service management frameworks.
  • Strong problem-solving skills and attention to detail.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

PREFEREED LOCAL TO TX OR GA LOCATION

ServiceNow Developer with TSM, ITSM and Telecom domain Exp

Dallas, TX (Remote Role)

12+ Months Contract

Position Type-C2C/W2

Exp Level- 8 Years

Must Have's: - Telecom domain (3-5yrs max), Service Now TSM, ServiceNow, ServiceNow platform development, ITSM, Telecom Service Management (TSM), CMDB, Discovery, Order Management for Telecom (OMT), or Network Inventory, Agile/Scrum

Location: Remote/ Preference is for candidate to work remote from Dallas or Atlanta (travel to client office based out of Dallas/ Atlanta from time to time - will not go into office often)

Job Summary:

  • We are seeking a motivated and skilled ServiceNow Developer with 2 3 years of hands-on experience in ServiceNow platform development.
  • The ideal candidate will have experience working with or for telecom service providers and will be responsible for designing, developing, and implementing solutions that support enterprise processes, integrations, and data flows using the ServiceNow platform.

Key Responsibilities:

  • Develop and customize ServiceNow applications, modules, workflows, and integrations.
  • Implement and manage ITSM, Telecom Service Management (TSM), CMDB, Discovery, and Service Catalog modules.
  • Create and maintain business rules, client scripts, UI policies, flow designers, and other ServiceNow artifacts.
  • Support integration with legacy systems and external platforms via APIs (REST/SOAP).
  • Participate in requirement gathering sessions, provide technical input, and translate business requirements into technical solutions.
  • Collaborate with stakeholders to implement scalable and sustainable solutions.
  • Maintain platform performance, conduct code reviews, and ensure adherence to best practices.
  • Contribute to data migration, CMDB population, and inventory federation efforts.

Required Skills and Experience:

  • 3 5 years of experience in ServiceNow development and configuration.
  • Strong understanding of core ServiceNow modules (e.g., Incident, Problem, Change, CMDB, Service Catalog).
  • Experience with JavaScript, Glide API, and Flow Designer.
  • Familiarity with telecom service management use cases or experience working with a telecom provider.
  • Experience with system integrations using REST/SOAP APIs.
  • Understanding of ITIL processes and service management frameworks.
  • Strong problem-solving skills and attention to detail.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA); additional certifications like CIS-ITSM or CIS-TSM are a plus.
  • Exposure to Telecom Service Management (TSM), Order Management for Telecom (OMT), or Network Inventory.
  • Experience with Agile/Scrum development methodologies.
  • Familiarity with ServiceNow s ATF (Automated Test Framework) and DevOps tools.
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