ServiceNow Developer - SNDEV 25-29539

ServiceNow Developer - SNDEV 25-29539

Posted Today by 1758009093

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Automation Cascading Style Sheets (CSS) Configuration Management Databases Data Encryption Data Protection Strategy Debugging Device Tracking Software Encryption File Servers Information Technology Infrastructure Library IT Service Management JavaScript (Programming Language) Management Performance Analytics Query Performance Role-Based Access Control (RBAC) Scripting Service Catalog ServiceNow Software Development User Interface Workflows

Summary: The ServiceNow Developer role involves designing, configuring, and maintaining ServiceNow applications and integrations. The candidate should possess strong technical expertise in the ServiceNow platform, hands-on development experience, and a solid understanding of ITSM and ITIL processes. This position is a contract role lasting over six months and is fully remote. The ideal candidate will be responsible for various aspects of ServiceNow development and administration.

Key Responsibilities:

  • Strong understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.).
  • Experience with ITSM modules such as Incident, Problem, Change, Request, and CMDB.
  • Familiarity with ServiceNow App Engine for building custom applications.
  • Proficiency in JavaScript for ServiceNow scripting.
  • Hands-on experience with Glide API (GlideRecord, GlideSystem, GlideAjax, etc.).
  • Development of Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts.
  • Service Portal development using AngularJS, HTML, and CSS.
  • Building integrations with third-party systems using REST/SOAP APIs.
  • Configure workflows, Flow Designer, and automation rules.
  • Set up forms, fields, and UI actions.
  • Manage access control rules (ACLs).
  • Configure and support Service Catalog and Request Management.
  • Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management).
  • Experience with SLA configurations, escalations, and notifications.
  • Utilize Integration Hub for no-code/low-code integrations.
  • Implement Orchestration for automating IT tasks.
  • Configure and maintain MID Server for on-premise integrations.
  • Use debugging tools such as Script Debugger and System Logs.
  • Optimize script and query performance.
  • Monitor and maintain instance health.
  • Implement Role-Based Access Control (RBAC).
  • Ensure data protection and encryption compliance.
  • Adhere to governance and compliance frameworks.
  • Create dashboards, reports, and performance analytics.
  • Develop CMDB-related reporting and SLA tracking.

Key Skills:

  • Strong technical expertise in ServiceNow platform.
  • Hands-on development experience.
  • Solid understanding of ITSM and ITIL processes.
  • Proficiency in JavaScript.
  • Experience with Glide API.
  • Knowledge of ITIL best practices.
  • Experience with ServiceNow App Engine.
  • Ability to configure workflows and automation rules.
  • Familiarity with REST/SOAP APIs.
  • Experience in Service Portal development.
  • Understanding of Role-Based Access Control (RBAC).
  • Ability to create dashboards and reports.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: ServiceNow Developer
Location: Remote
Duration: 6+ Months (Contract)

Job Description

We are seeking a skilled ServiceNow Developer to design, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have strong technical expertise across the ServiceNow platform, hands-on development experience, and a solid understanding of ITSM and ITIL processes.

Key Responsibilities

ServiceNow Platform Expertise

  • Strong understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.).

  • Experience with ITSM modules such as Incident, Problem, Change, Request, and CMDB.

  • Familiarity with ServiceNow App Engine for building custom applications.

Scripting & Development

  • Proficiency in JavaScript for ServiceNow scripting.

  • Hands-on experience with Glide API (GlideRecord, GlideSystem, GlideAjax, etc.).

  • Development of Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts.

  • Service Portal development using AngularJS, HTML, and CSS.

  • Building integrations with third-party systems using REST/SOAP APIs.

Configuration & Administration

  • Configure workflows, Flow Designer, and automation rules.

  • Set up forms, fields, and UI actions.

  • Manage access control rules (ACLs).

  • Configure and support Service Catalog and Request Management.

ITSM & ITIL Knowledge

  • Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management).

  • Experience with SLA configurations, escalations, and notifications.

Integration & Automation

  • Utilize Integration Hub for no-code/low-code integrations.

  • Implement Orchestration for automating IT tasks.

  • Configure and maintain MID Server for on-premise integrations.

Performance & Troubleshooting

  • Use debugging tools such as Script Debugger and System Logs.

  • Optimize script and query performance.

  • Monitor and maintain instance health.

Security & Compliance

  • Implement Role-Based Access Control (RBAC).

  • Ensure data protection and encryption compliance.

  • Adhere to governance and compliance frameworks.

Reporting & Analytics

  • Create dashboards, reports, and performance analytics.

  • Develop CMDB-related reporting and SLA tracking.

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