ServiceNow Developer (SC Cleared)

Key Responsibilities

• Design, develop, and configure custom applications, workflows, and integrations within the ServiceNow platform.
• Build and maintain Service Catalog items, forms, portals, and user interfaces.
• Develop automated business processes using workflows, Scripting, APIs, and ServiceNow best practices.
• Configure, customise, and enhance ITSM modules, including Incident, Problem, Change, and Asset Management.
• Integrate ServiceNow with third-party applications and enterprise systems.
• Develop and maintain CMDB integrations, ensuring data quality and accuracy.
• Monitor platform performance, troubleshoot issues, and implement enhancements.
• Support ServiceNow upgrades and releases while maintaining platform stability and reliability.
• Collaborate with stakeholders to gather requirements and deliver effective technical solutions.
• Produce and maintain clear technical documentation and user guidance.
• Identify opportunities to maximise platform capabilities and improve operational efficiency.
• Share knowledge, provide technical expertise, and support the development of colleagues across the wider team.

Essential Skills & Experience

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Proven experience developing and implementing ServiceNow ITSM solutions.
• Strong knowledge of the ServiceNow platform and development best practices.
• Experience with JavaScript, HTML/XHTML, XML, and JSON.
• Knowledge of REST and SOAP APIs and web services development.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• A customer-focused mindset with a commitment to delivering high-quality solutions.
• Ability to adapt to evolving business and technology requirements.
• Active UK Security Clearance

Desirable Skills & Qualifications

• ITIL v4 Foundation certification.
• Degree in Computer Science, Software Engineering, or a related discipline.
• Experience integrating enterprise platforms using REST, SOAP, XML, AJAX, CSS, and related web technologies.
• Understanding of ITIL principles and service management frameworks.