ServiceNow - Developer - ITSM

Job Description

We are looking for a ServiceNow Developer / ITSM Technical Consultant with strong hands-on experience in ServiceNow ITSM development, implementation, integrations, and workflow automation. The candidate will be responsible for developing, configuring, integrating, and supporting ServiceNow ITSM solutions in an enterprise environment.

Required Skills

• 3–7 Years ServiceNow development experience
• 3+ Years ServiceNow ITSM implementation experience
• Strong experience with Incident, Problem, Change, Request, and Knowledge Management
• Experience with Service Catalog and CMDB
• Strong JavaScript development experience
• Experience with Business Rules, Client Scripts, and Script Includes
• Experience with UI Policies, UI Actions, and ACLs
• Hands-on experience with Flow Designer
• Experience with REST and SOAP APIs
• Experience with IntegrationHub and MID Server
• Experience with Import Sets and Transform Maps
• Experience with Service Portal / Employee Center
• Strong understanding of ITIL and Agile/Scrum

Desired Skills

• Experience with Record Producers and Catalog Items
• Workflow automation and approval process development
• ServiceNow upgrades, deployments, patching, and production support
• Troubleshooting ServiceNow applications and integrations
• Enterprise ServiceNow implementation experience
• Technical design and unit test documentation experience
• Strong understanding of ServiceNow development best practices
• Experience working with Business Analysts, Functional Consultants, Architects, and business stakeholders

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)

Additional or Advantageous Skills

• ITIL v4 Foundation
• CIS-Discovery
• CIS-Data Foundations
• CIS-CSM
• CIS-HRSD
• ServiceNow platform administration experience
• Complex enterprise integration experience
• ServiceNow production support experience