ServiceNow Developer Architect Payroll Help Desk Solution Job
Mindbank Consulting Group has an immediate need for an experienced ServiceNow Developer/Architect to design, configure, and implement a secondary Payroll Help Desk solution in ServiceNow.
The solution must be developed within the existing ServiceNow instance without using Domain Separation.
The ServiceNow Developer/Architect should leverage a scoped application and appropriate data segregation controls (ACLs, roles, and business logic) to logically separate Payroll Help Desk data from other ServiceNow applications.
The solution should be built using the existing ServiceNow platform and available licensing.
Responsibilities
Discovery & Planning
Requirements gathering workshops
Current-state and future-state process documentation
Solution design document
Project implementation plan
Design & Build
Configured ServiceNow Help Desk solution
Scoped application
Configured workflows and automation
Security role and access design
Forms, catalog items, dashboards, and reports
Integration configurations (if applicable)
Documentation
Technical design documentation
Configuration documentation
Data model documentation
Workflow diagrams
Knowledge transfer materials
Testing
Test plan
Test scripts
UAT support documentation
Defect log and remediation documentation
Deployment
Deployment plan
Production migration documentation
Final project summary and recommendations
Knowledge Transfer
Administrator Training Sessions
Support team handoff
Comprehensive system walkthrough
Required Qualifications
- 4+ years of ServiceNow development and admin experience
- Proven experience implementing IT Service Management (ITSM) and Help Desk solutions in ServiceNow.
- Strong understanding of scoped application development.
- Experience implementing and maintaining advanced data separation strategies, including role-based access controls (RBAC), ACL design, least-privilege security models, and data governance best practices.
- Experience designing custom workflows and data models.
- Proficiency with JavaScript and ServiceNow scripting.
Preferred Qualifications
- Experience implementing ServiceNow Customer Service Management (CSM) solutions for non-IT business functions such as Human Resources, Finance, Payroll, Benefits, or shared services.
Why should you work for Mindbank?
Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources.
Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long Term Disability
- Short Term Disability
- 401 (k) Plan
- Paid Time Off
- Training and Education Reimbursement
- Referral Bonuses