ServiceNow Data Analyst-W2

Summary: The ServiceNow Data Analyst role focuses on managing and optimizing the Configuration Management Database (CMDB) and related data processes. The position requires expertise in CSDM modeling, data governance, and integration techniques, with an emphasis on stakeholder engagement and documentation. The role is primarily remote, with potential ties to Texas.

Key Responsibilities:

• Manage and optimize ServiceNow CMDB and CSDM modeling.
• Conduct identification and reconciliation of CMDB health.
• Utilize Import Sets, Transform Maps, and IntegrationHub for data management.
• Profile and normalize data, including reference data management.
• Implement ETL/ELT patterns and ensure data integrity.
• Model infrastructure and cloud resources, including tagging.
• Establish governance practices for data quality and ownership.
• Facilitate stakeholder interviews and create concise documentation.

Key Skills:

• ServiceNow CMDB/CSDM expertise.
• SQL proficiency and data profiling skills.
• Experience with ETL/ELT processes and data formats (JSON/CSV/XML).
• Understanding of infrastructure and cloud resource models.
• Knowledge of data governance and quality metrics.
• Strong analytical and hypothesis-driven thinking.
• Ability to create BI dashboards (Power BI) is a plus.
• Familiarity with telecom/OSS/BSS is a nice-to-have.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other