ServiceNow Data Analyst / ServiceNow ITSM Data Analyst / ServiceNow CMDB Data Analyst 100% Remote

ServiceNow Data Analyst / ServiceNow ITSM Data Analyst / ServiceNow CMDB Data Analyst 100% Remote

Posted 2 weeks ago by Apetan Consulting

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Negotiable
Undetermined
Remote
Remote
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Agile Methodology Automation Business Process Change Management Configuration Management Configuration Management Databases Data Analysis Data Governance Data Validation Information Systems Information Technology Infrastructure Library IT Service Management Key Performance Indicators (KPIs) Management Market Trend Performance Analytics Power BI ServiceNow SQL (Programming Language) Stakeholder Management Tableau (Business Intelligence Software) User Acceptance Testing (UAT) Verification And Validation Workflows

Summary: The ServiceNow Data Analyst role involves analyzing and managing data within the ServiceNow platform, focusing on IT service management and configuration management database (CMDB) functionalities. The position requires a technical background and proficiency in data analysis, reporting, and governance. The analyst will collaborate with stakeholders to gather requirements and optimize workflows, ensuring data accuracy and integrity. This is a fully remote position, emphasizing the importance of communication and analytical skills.

Key Responsibilities:

  • Extract, clean, and analyze data from ServiceNow and other sources.
  • Identify trends, KPIs, and actionable insights to improve IT service delivery and efficiency.
  • Develop and maintain dashboards and reports for operational and executive audiences using tools like ServiceNow Performance Analytics, Power BI, or Tableau.
  • Serve as a liaison between business stakeholders and the development team.
  • Elicit, document, and validate functional and technical requirements for new modules and enhancements.
  • Translate business needs into user stories, acceptance criteria, and test scripts.
  • Perform data validation, cleansing, and transformation to ensure accuracy and integrity.
  • Implement and enforce data governance standards and best practices.
  • Support CMDB data accuracy through cleanup and normalization.
  • Analyze and model business processes to map them to ServiceNow workflows for automation.
  • Provide data-driven recommendations to optimize workflows and reduce resolution times.
  • Collaborate with developers, administrators, and other teams to ensure data solutions meet business needs.
  • Assist with testing, user acceptance testing (UAT), and change management documentation.
  • Provide training and knowledge transfer on data best practices within ServiceNow.

Key Skills:

  • ServiceNow expertise.
  • Technical background with an understanding of data within ServiceNow.
  • Data analysis skills with certification in ServiceNow.
  • Experience with ITIL Framework and CMDB.
  • Strong communication skills.
  • Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL).
  • Understanding of ITIL and ITSM processes.
  • Familiarity with Agile or SAFe methodologies.
  • Bachelor's degree in Information Systems, Business, Data Analytics, or related field.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

ServiceNow Data Analyst / ServiceNow ITSM Data Analyst / ServiceNow CMDB Data Analyst 100% Remote

Must have:

  • ServiceNow
  • Technical background but understand the makeup of data within ServiceNow
  • Need to know how to analyze data - must have the following 3 things:
  • ServiceNow Certification
  • Attestation
  • Validation

Nice to have:

  • ITIL Framework
  • CMDB experience
  • Banking or Financial Institutions
  • Good communication

Core Responsibilities

Data Analysis and Reporting

  • Extract, clean, and analyze data from ServiceNow and other sources.
  • Identify trends, KPIs, and actionable insights to improve IT service delivery and efficiency.
  • Develop and maintain dashboards and reports for operational and executive audiences using tools like ServiceNow Performance Analytics, Power BI, or Tableau.

Requirements Gathering and Documentation

  • Serve as a liaison between business stakeholders and the development team.
  • Elicit, document, and validate functional and technical requirements for new modules and enhancements.
  • Translate business needs into user stories, acceptance criteria, and test scripts.

Data Quality and Governance

  • Perform data validation, cleansing, and transformation to ensure accuracy and integrity.
  • Implement and enforce data governance standards and best practices.
  • Support CMDB (Configuration Management Database) data accuracy through cleanup and normalization.

Process and Workflow Optimization

  • Analyze and model business processes to map them to ServiceNow workflows for automation.
  • Provide data-driven recommendations to optimize workflows and reduce resolution times.

Collaboration and Support

  • Collaborate with developers, administrators, and other teams to ensure data solutions meet business needs.
  • Assist with testing, user acceptance testing (UAT), and change management documentation.
  • Provide training and knowledge transfer on data best practices within ServiceNow.

Required Skills and Qualifications:

  • Bachelor's degree in Information Systems, Business, Data Analytics, or related field.
  • Experience with ServiceNow, particularly CMDB and reporting/performance analytics modules.
  • Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL).
  • Strong understanding of ITIL and ITSM processes.
  • Excellent communication, stakeholder management, and analytical skills.
  • Familiarity with Agile or SAFe methodologies is a plus.

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