ServiceNow Customer Experience Strategist

Hiring! W2, ServiceNow Strategist for a 9month+ remote, contract position. Prefer candidates that are located on the East Coast.

Job Description:

The Customer Experience Strategist needed for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences.

Job requirement

• 5 years of experience with ServiceNow
• Must have a strong back ground in ServiceNow Knowledge Management - to help build out and mature the clients new ServiceNow Knowledge Base (KB).
• Knowledge Management (KM/KB), creating templates, and designing workflows within ServiceNow
• Executive presence: can quickly establish credibility with and influence Leadership level teams, Advanced
• Experience leading multi-disciplinary teams through the entirety of the human-centered design process,
• Excellent communication and presentation skills with ability to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
• Demonstrated ability to think strategically about issues impacting an entire portfolio or business unit, Advanced Strong knowledge of primary research approaches including quantitative and qualitative market research,
• Proven ability to think critically as well as creatively while managing internal customers, complex projects and driving business requirements and customer expectations, Advanced
• Excellent Microsoft and/or Adobe Suite skills, Advance

If you have the ServiceNow Customer Strategy Experience, Select Apply Now, and a Vega Staffing Specialist will reach out to you.