Key Responsibilities
- Lead solution architecture across ServiceNow CSM and OMT.
- Run discovery workshops and translate business needs into technical requirements.
- Design customer service and order management workflows, including integrations with external systems.
- Provide technical guidance to development teams throughout implementation.
- Ensure solutions follow ServiceNow best practices and support long-term platform growth.
Requirements
- Proven experience as a ServiceNow Architect, with strong expertise in CSM and OMT.
- Experience delivering ServiceNow solutions within the telecommunications industry.
- Strong understanding of customer service processes and the order lifecycle.
- Experience designing integrations and guiding technical delivery.
- Confident communication and stakeholder management skills.
- Relevant ServiceNow certifications are advantageous.
Eligibility: Canadian citizens or permanent residents.
Engagement: Open to C2C or T4 arrangements.
Rate:
Not specified
Location:
Canada
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified