Position Overview
We are seeking a Senior/Principal ServiceNow Technical Consultant or Certified Technical Architect (CTA) with strong expertise in IRM, Risk, GRC, and ServiceNow implementations.
This is a 99% advisory/consulting role, not a developer or team lead position.
Candidates must have strong consulting experience, preferably within a ServiceNow consulting environment, along with excellent customer-facing, presentation, and solution advisory skills.
The interview process will include two rounds of presentation-based interviews, and candidates must be comfortable developing and presenting PowerPoint presentations.
Strong Risk/IRM experience is the priority. AI experience is preferred but not mandatory.
Responsibilities
- Act as a senior technical consultant and trusted advisor during customer engagements
- Work with Business Process Consultants (BPCs) to assess feasibility and determine appropriate ServiceNow solutions
- Review customer workflows and provide recommendations for solution design and implementation
- Provide technical direction to implementation teams and manage technical resources and timelines
- Guide customers toward ServiceNow best practices, emphasizing configuration over customization
- Participate in workshops involving process definition, re-engineering, improvement, and current/future-state gap analysis
- Work directly with customer sponsors and stakeholders across IRM, Risk, GRC, and related domains
- Translate business requirements into scalable ServiceNow solutions and implementation strategies
Required Qualifications
- 7+ years of ServiceNow implementation experience, with a strong focus on IRM, Risk, Security Operations, GRC, or related modules
- Mandatory consulting experience delivering ServiceNow implementations in a consulting environment
- Strong experience with Integrated Risk Management (IRM), including:
- Risk Management
- Policy & Compliance Management
- Audit Management
- Business Continuity Management (BCM)
- Vendor Risk Management / Third-Party Risk Management (TPRM)
- SecOps experience, including Security Execution
- Experience with Risk Oversight and Governance
- Experience with Now Assist
- Experience with AI Control Tower (AICT) preferred
- Strong understanding of ServiceNow best practices, with a focus on configuration over customization
- Strong customer-facing communication and PowerPoint presentation skills
Mandatory Certifications
Candidates must have all three active certifications:
CSA – Certified System Administrator
CAD – Certified Application Developer
At least one CIS certification, preferably CIS-SecOps, CIS-Risk, or CIS-IRM
For CTA-level candidates, they should have either:
ServiceNow CTA certification, or
The above requirements plus two CIS certifications, along with strong architect-level experience within a ServiceNow consulting environment
Preferred Skills
- ITOM experience
- Additional ServiceNow AI / Now Assist / AI Control Tower experience