ServiceNow CMDB Lead

ServiceNow CMDB Lead

Posted Today by 1763015885

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Negotiable
Outside
Remote
USA
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Automation Bank Reconciliations Cloud Computing Cloud Technology Configuration Management Configuration Management Databases Data Governance Data Normalisation Data Quality Information Technology Infrastructure Library Management Microsoft Azure Reconciliation ServiceNow Usability VMware Certified Associate

Summary: The ServiceNow CMDB Lead is responsible for the comprehensive design, implementation, and maintenance of the ServiceNow Configuration Management Database (CMDB), ensuring data accuracy and integrity. This role involves defining governance and compliance frameworks, managing integrations with various infrastructures, and collaborating with multiple teams to maintain a unified configuration data strategy. The position also includes providing technical leadership and driving automation initiatives to enhance CMDB reliability. The role can be performed remotely or from Virginia, USA.

Key Responsibilities:

  • Lead the end-to-end design, implementation, and maintenance of the ServiceNow CMDB to ensure data accuracy and integrity.
  • Define and enforce CMDB governance, data quality standards, and compliance frameworks aligned with ITIL principles.
  • Manage discovery and service mapping integrations with on-prem and cloud infrastructures (AWS, Azure, VMware, etc.).
  • Oversee the integration of CMDB with Incident, Change, Problem, Asset, and ITOM processes to enable service awareness.
  • Develop and optimize CI classes, attributes, and relationship models based on organizational requirements.
  • Collaborate with architecture, infrastructure, and application teams to maintain a unified configuration data strategy.
  • Implement data normalization, reconciliation, and duplicate CI prevention mechanisms using ServiceNow Discovery and Identification Reconciliation (IRE).
  • Create dashboards and reports to monitor CMDB health, completeness, and compliance metrics.
  • Provide technical leadership and mentoring to CMDB administrators and ServiceNow developers.
  • Support platform upgrades, audits, and reviews ensuring minimal impact on CMDB integrity.
  • Drive automation and continuous improvement initiatives to enhance CMDB reliability and usability.

Key Skills:

  • Experience with ServiceNow CMDB and ITIL principles.
  • Strong knowledge of data governance and quality standards.
  • Proficiency in managing integrations with cloud and on-prem infrastructures.
  • Ability to develop and optimize CI classes and relationship models.
  • Technical leadership and mentoring skills.
  • Experience in data normalization and reconciliation processes.
  • Strong analytical skills for creating dashboards and reports.
  • Experience in driving automation and continuous improvement initiatives.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
JD:
Key Responsibilities:

  • Lead the end-to-end design, implementation, and maintenance of the ServiceNow CMDB to ensure data accuracy and integrity.

  • Define and enforce CMDB governance, data quality standards, and compliance frameworks aligned with ITIL principles.

  • Manage discovery and service mapping integrations with on-prem and cloud infrastructures (AWS, Azure, VMware, etc.).

  • Oversee the integration of CMDB with Incident, Change, Problem, Asset, and ITOM processes to enable service awareness.

  • Develop and optimize CI classes, attributes, and relationship models based on organizational requirements.

  • Collaborate with architecture, infrastructure, and application teams to maintain a unified configuration data strategy.

  • Implement data normalization, reconciliation, and duplicate CI prevention mechanisms using ServiceNow Discovery and Identification Reconciliation (IRE).

  • Create dashboards and reports to monitor CMDB health, completeness, and compliance metrics.

  • Provide technical leadership and mentoring to CMDB administrators and ServiceNow developers.

  • Support platform upgrades, audits, and reviews ensuring minimal impact on CMDB integrity.

  • Drive automation and continuous improvement initiatives to enhance CMDB reliability and usability.

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