ServiceNow CMDB, CSDM & ITAM Solution Architect

Key Responsibilities

• Design and govern ServiceNow architecture across ITSM, ITOM, and ITAM.
• Lead enterprise CMDB architecture, CSDM implementation, and CI relationship modeling.
• Implement and optimize ServiceNow Discovery, Service Mapping, and IRE.
• Drive end-to-end Hardware Asset Management and Software Asset Management implementations.
• Develop and troubleshoot Business Rules, Script Includes, Flow Designer, and integrations.
• Establish CMDB governance, data quality, reconciliation, and lifecycle management processes.
• Provide technical leadership and mentor development teams.

Required Skills

• 8 to 12 years of overall IT experience.
• Minimum 8 years of hands-on ServiceNow experience.
• Strong expertise in CMDB, CSDM, Discovery, Service Mapping, HAM, SAM, ITSM, and ITOM.
• Strong ServiceNow scripting and integration experience.
• Experience delivering enterprise-scale ServiceNow implementations.
• Excellent communication and stakeholder management skills.

Preferred Certifications

• ServiceNow CTA, CIS Discovery, CIS HAM, CIS SAM, CAD, and CSA.