Required Skills
8-12 years of total IT experience.
Minimum 8 years of hands-on ServiceNow experience.
Proven experience delivering enterprise-scale ServiceNow implementations.
Strong hands-on expertise in: CMDB Design & Governance, Discovery, Service Mapping, CSDM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITSM, ITOM.
Experience designing configuration item hierarchies, service models, application models, and CI relationships.
Strong scripting and development experience within the ServiceNow platform.
Experience integrating ServiceNow with enterprise systems and third-party tools.
Key Responsibilities
ServiceNow Platform Architecture
Design and govern the ServiceNow ecosystem across ITSM, ITOM, and ITAM modules.
Define scalable architecture, best practices, and implementation standards for ServiceNow deployments.
Ensure alignment between CMDB, Asset Management, Discovery, Service Mapping, and operational processes.
Lead platform design decisions and provide technical leadership throughout project lifecycles.
CMDB & CSDM Leadership
Design and maintain enterprise CMDB architecture, data models, class structures, and CI relationships.
Drive implementation and adoption of the Common Service Data Model (CSDM).
Establish governance processes for CMDB data quality, reconciliation, normalization, and lifecycle management.
Configure and optimize Discovery, Service Mapping, Identification & Reconciliation Engine (IRE), and related CMDB capabilities.
Define application, service, and infrastructure modeling strategies that support IT operations and business outcomes.
Hardware Asset Management (HAM)
Lead end-to-end Hardware Asset Management implementations.
Design and manage asset lifecycle processes including procurement, receiving, deployment, inventory management, refresh, retirement, and disposal.
Ensure asset and CMDB alignment to provide accurate visibility and compliance reporting.
Develop governance processes to improve asset tracking and operational efficiency.
Software Asset Management (SAM)
Lead Software Asset Management initiatives including software discovery, entitlement management, license compliance, and renewals.
Design optimization strategies for software utilization and cost reduction.
Implement software normalization, reclamation, compliance monitoring, and vendor management processes.
Partner with stakeholders to manage audit readiness and software governance.