Servicenow CMDB Architect

Job Summary

We are seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, governance, and optimization of the ServiceNow CMDB platform. The ideal candidate will have deep expertise in Configuration Management, Discovery, Service Mapping, CSDM, ITSM, ITOM, and enterprise architecture.

The role will drive CMDB strategy, data quality, governance, and integration initiatives across the organization.

CMDB Strategy and Architecture

• Define and maintain the enterprise CMDB architecture and roadmap.
• Design scalable CMDB data models aligned with business and IT requirements.
• Establish CMDB governance frameworks, standards, and best practices.
• Lead CMDB transformation initiatives and modernization programs.
• Align CMDB architecture with the Common Service Data Model (CSDM).

CMDB Design and Implementation

• Design and implement Configuration Item (CI) class structures and relationships.
• Configure identification and reconciliation rules.
• Develop CI lifecycle management processes.
• Implement CMDB health dashboards and data quality controls.
• Ensure compliance with CMDB governance policies.

Discovery and Service Mapping

• Architect and optimize ServiceNow Discovery solutions.
• Design and implement Service Mapping for business-critical services.
• Integrate infrastructure, cloud, and application data sources into the CMDB.
• Define automated CI population and maintenance strategies.

Integrations

• Architect integrations between ServiceNow and cloud platforms such as AWS, Azure, and Google Cloud Platform; monitoring tools; asset management systems; DevOps and CI/CD tools; and enterprise applications.
• Ensure accurate data synchronization and reconciliation across systems.

Governance and Data Quality

• Establish CMDB governance councils and operational processes.
• Define KPIs and metrics for CMDB health.
• Monitor and improve completeness, correctness, compliance, and relationship integrity.
• Lead data remediation and cleanup initiatives.

Stakeholder Management

• Collaborate with Enterprise Architects, IT Operations, Infrastructure, Security, and Application teams.
• Act as the CMDB subject matter expert.
• Provide technical leadership and mentoring to developers, administrators, and analysts.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Strong expertise in ServiceNow CMDB, Discovery, Service Mapping, ITOM, ITSM, and CSDM.
• Experience with Identification and Reconciliation Engine (IRE), IntegrationHub, REST/SOAP APIs, MID Servers, Cloud Discovery, data modeling, and Service Graph Connectors.
• Knowledge of JavaScript and ServiceNow scripting.
• 10+ years of ServiceNow experience and 5+ years of CMDB experience.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Service Mapping.
• ServiceNow Certified Technical Architect (CTA).
• ITIL 4 Foundation or higher.