Job Summary
We are seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, governance, and optimization of the ServiceNow CMDB platform.
The ideal candidate will have deep expertise in Configuration Management, Discovery, Service Mapping, CSDM, ITSM, ITOM, and enterprise architecture.
This role will drive CMDB strategy, data quality, governance, and integration initiatives across the organization.
Key Responsibilities
CMDB Strategy & Architecture
Define and maintain the enterprise CMDB architecture and roadmap.
Design scalable CMDB data models aligned with business and IT requirements.
Establish CMDB governance frameworks, standards, and best practices.
Lead CMDB transformation initiatives and modernization programs.
Align CMDB architecture with the Common Service Data Model (CSDM).
CMDB Design & Implementation
Design and implement Configuration Item (CI) class structures and relationships.
Configure identification and reconciliation rules.
Develop CI lifecycle management processes.
Implement CMDB health dashboards and data quality controls.
Ensure compliance with CMDB governance policies.
Discovery & Service Mapping
Architect and optimize ServiceNow Discovery solutions.
Design and implement Service Mapping for business-critical services.
Integrate infrastructure, cloud, and application data sources into the CMDB.
Define automated CI population and maintenance strategies.
Integrations
Architect integrations between ServiceNow and Cloud platforms (AWS, Azure, Google Cloud Platform), Monitoring tools, Asset management systems, DevOps and CI/CD tools.
Architect integrations with enterprise applications, ensuring accurate data synchronization and reconciliation across systems.
Governance & Data Quality
Establish CMDB governance councils and operational processes.
Required Qualifications Education
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
Technical Skills
ServiceNow CMDB, Discovery, Service Mapping, ITOM, ITSM, CSDM, Identification & Reconciliation Engine (IRE) IntegrationHub, REST/SOAP APIs, MID Servers, Cloud Discovery, Data Modeling, Service Graph Connectors, JavaScript and ServiceNow scripting
Preferred Qualifications Certifications
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist - Discovery, ServiceNow Certified Implementation Specialist - Service Mapping
ServiceNow Certified Technical Architect (CTA) (preferred), ITIL 4 Foundation or higher