Key Responsibilities
- Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
- Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
- Present recommendations clearly to executive, business, technical, and operational stakeholders.
- Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
- Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
- Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
- Review solution designs, integrations, data models, technical debt, and upgrade impacts.
- Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.
Key Requirements and Technology Experience
- 10+ years of relevant enterprise IT and ServiceNow experience.
- Proven experience leading large-scale ServiceNow implementations and transformation programs.
- Strong executive communication, stakeholder management, and presentation skills.
- Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
- Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
- Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.
Rate:
Not specified
Location:
United States
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior