ServiceNow Change Manager
Posted 2 days ago by Totaljobs
£485 Per day
Undetermined
Remote
UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
Summary: The ServiceNow Change Manager will oversee the adoption and operational effectiveness of the ServiceNow platform during a major transformation program. This role requires translating ServiceNow delivery into operational impacts, driving business readiness, and ensuring clear communication and governance across various teams. The manager will engage with stakeholders to facilitate understanding of changes and expectations related to ServiceNow. Experience in organizational change management within large-scale IT transformations is essential for success in this position.
Key Responsibilities:
- Change and Impact Management
- Readiness and Adoption
- Training & Knowledge Enablement
- Stakeholder Engagement
- Communication (Own the operational communication approach aligned to ServiceNow programme delivery and approved governance)
- Communication (Ensure communication clearly explains operational changes, impacts, benefits, and expectations for end users)
- Governance and Ways of Working
Key Skills:
- Strong hands-on organizational change management delivery experience on ServiceNow programmes
- Ability to translate complex ServiceNow design into clear operational and business impact
- Strong stakeholder engagement, facilitation, and communication skills
- Comfortable driving structure, governance, and operational readiness activities across multiple teams
- Proven experience in organizational change management within large-scale IT transformation or enterprise service management programmes
- Experience with enterprise-wide ServiceNow implementations including ITSM, CSM, Service Catalog, portals, workflows, and automation
- Experience working within international or multi-country operational environments
Salary (Rate): £485 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ServiceNow Change Manager (Remote)A leading organisation are looking for a ServiceNow Change Manager to work on a major transformation programme.As the ServiceNow Change Manager you are responsible for ensuring the business is prepared to adopt and operate effectively within the ServiceNow platform at go-live and beyond. You will have experience translating ServiceNow delivery into clear operational impact, drive business readiness, and ensure process, role, and operational ownership is established across ITSM, CSM, Service Catalog, portals, workflows, automations, and integrations. Working across IT, business functions, operational teams, and regional stakeholders, you will ensure users understand what is changing, what is expected from them, and how ServiceNow will support day-to-day operations.
Responsibilities
- Change and Impact Management
- Readiness and Adoption
- Training & Knowledge Enablement
- Stakeholder Engagement
- Communication (Own the operational communication approach aligned to ServiceNow programme delivery and approved governance)
- Communication (Ensure communication clearly explains operational changes, impacts, benefits, and expectations for end users)
- Governance and Ways of Working
Skills/Experience
- Strong hands-on organizational change management delivery experience on ServiceNow programmes
- Ability to translate complex ServiceNow design into clear operational and business impact
- Strong stakeholder engagement, facilitation, and communication skills
- Comfortable driving structure, governance, and operational readiness activities across multiple teams
- Proven experience in organizational change management within large-scale IT transformation or enterprise service management programmes
- Experience with enterprise-wide ServiceNow implementations including ITSM, CSM, Service Catalog, portals, workflows, and automation
- Experience working within international or multi-country operational environments
If you are a ServiceNow Change Manager looking to join a fast, exciting project, then send your CV to be considered for this role.