ServiceNow Change Management Analyst
Posted Today by Stefanini
Negotiable
Undetermined
Remote
Remote or Charlotte, North Carolina
Summary: Stefanini Group is seeking a ServiceNow Change Management Analyst to enhance change processes using the ServiceNow platform for a globally recognized company. The role involves ITIL-aligned change management practices, ServiceNow configuration, stakeholder coordination, and reporting to mitigate risks and improve deployment speed. The ideal candidate should possess hands-on ServiceNow experience and a solid understanding of change control processes. This position is remote or based in Charlotte, North Carolina.
Key Responsibilities:
- Lead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).
- Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.
- Design, implement and maintain change models (standard, normal, emergency) and change templates.
- Facilitate change advisory board (CAB) meetings and related communications; prepare agendas, risk summaries, and decision logs.
- Partner with Release, Configuration, Incident, Problem, and Deployment teams to ensure coordinated and auditable change activities.
- Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
- Implement automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and errors.
- Help build dashboards and reports (performance, compliance, SLAs, failed changes, emergency change metrics) and present insights to leadership.
- Ensure compliance with audit and regulatory requirements for change controls and maintain a secure, auditable trail of changes.
Key Skills:
- 3+ years working with ServiceNow including hands-on configuration and administration (for mid-level; adjust for senior).
- Practical experience implementing and operating ServiceNow Change Management module(s): workflows, business rules, flows, UI actions, notifications.
- Familiarity with ITIL change management concepts and best practices.
- Experience facilitating CAB meetings and communicating risk/impact to technical and non-technical stakeholders.
- Strong analytical and problem-solving skills; experience creating reports and dashboards (Performance Analytics, Reporting, or similar).
- Excellent written and verbal communication skills.
Salary (Rate): £30 /hr
City: Charlotte
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: IT
Stefanini Group is looking for ServiceNow Change Management Analyst for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you!
Position SummaryWe are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices, ServiceNow configuration and workflow automation, stakeholder coordination, and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience, a strong understanding of change control processes, and the ability to translate business requirements into platform improvements.
Key Responsibilities
- Lead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).
- Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.
- Design, implement and maintain change models (standard, normal, emergency) and change templates.
- Facilitate change advisory board (CAB) meetings and related communications; prepare agendas, risk summaries, and decision logs.
- Partner with Release, Configuration, Incident, Problem, and Deployment teams to ensure coordinated and auditable change activities.
- Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
- Implement automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and errors.
- Help Build dashboards and reports (performance, compliance, SLAs, failed changes, emergency change metrics) and present insights to leadership.
- Ensure compliance with audit and regulatory requirements for change controls and maintain a secure, auditable trail of changes.
Required Qualifications
- 3+ years working with ServiceNow including hands-on configuration and administration (for mid-level; adjust for senior).
- Practical experience implementing and operating ServiceNow Change Management module(s): workflows, business rules, flows, UI actions, notifications.
- Familiarity with ITIL change management concepts and best practices.
- Experience facilitating CAB meetings and communicating risk/impact to technical and non-technical stakeholders.
- Strong analytical and problem-solving skills; experience creating reports and dashboards (Performance Analytics, Reporting, or similar).
- Excellent written and verbal communication skills
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