ServiceNow Business Process Consultant

Summary: The role of ServiceNow Business Process Consultant involves supporting a telecommunications transformation programme with a focus on fault management and customer care workflows. The position is contract-based and near full-time, set to begin in June and continue until the end of September. The consultant will work on various aspects of Telecommunications Service Management, Sales Order Management, and CMDB foundations. This position is remote, allowing for flexible work arrangements.

Key Responsibilities:

• Support the telecommunications transformation programme focused on fault management and customer care workflows.
• Engage in the implementation of Telecommunications Service Management (TSM) and Sales Order Management (SOM).
• Assist in establishing CMDB foundations and platform setup.

Key Skills:

• Experience with ServiceNow platform.
• Knowledge of telecommunications processes, particularly in fault management and customer care.
• Strong understanding of Telecommunications Service Management and Sales Order Management.
• Ability to work in a contract environment and manage project timelines.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Location: Remote
Engagement: Contract Near Full-time (Until end Sep)
Start: June
Sector: Telecommunications

Overview

ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows.

Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, in click apply for full job details