ServiceNow Business Process Consultant

Summary: The role of ServiceNow Business Process Consultant involves supporting a telecommunications transformation programme with a focus on fault management and customer care workflows. The consultant will engage in various phases of the project, including Telecommunications Service Management and Sales Order Management. This position is contract-based and remote, with a start date in June and expected to last until the end of September.

Key Responsibilities:

• Support the telecommunications transformation programme.
• Focus on fault management and customer care workflows.
• Engage in Telecommunications Service Management (TSM) and Sales Order Management (SOM).
• Assist in CMDB foundations and platform setup.

Key Skills:

• Experience with ServiceNow.
• Knowledge of telecommunications processes.
• Understanding of fault management and customer care workflows.
• Ability to work in a contract-based, remote environment.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Location: Remote
Engagement: Contract Near Full-time (Until end Sep)
Start: June
Sector: Telecommunications

Overview

ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows.

Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, in click apply for full job details