ServiceNow Business Process Consultant (BPC)

ServiceNow Business Process Consultant (BPC)

Location :- Remote

JD:-

Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.

• Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
• Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
• Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
• Share learnings and new practices across the BPC community.
• Apply ServiceNow knowledge and <insert workflow> domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow <insert workflow> product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on their specific workflows.