Job Summary
Day to Day Job Duties: (what this person will do on a daily/weekly basis)
• Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business requirements and functional needs.
• Translate business requirements into user stories, acceptance criteria, process flows, decision logs, and functional specifications.
• Facilitate requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning meetings, demonstrations, and user acceptance testing (UAT) activities.
• Analyze current-state business processes, identify gaps and inefficiencies, and recommend improvements aligned with ServiceNow platform capabilities and business objectives.
• Collaborate closely with ServiceNow administrators, developers, architects, QA teams, and delivery leads to clarify requirements and validate proposed solutions.
• Create and maintain project documentation including business requirements documents (BRDs), functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.
• Utilize ServiceNow Strategic Portfolio Management (SPM) to manage demands, enhancements, user stories, defects, and Agile delivery activities.
• Support testing efforts, defect tracking, business validation, and deployment readiness activities.
• Ensure alignment between business objectives, platform capabilities, and delivery outcomes.
Basic Qualifications: (what are the skills required for this job with minimum years of experience on each)
• Minimum 3+ years of experience as a Business Analyst, Product Analyst, Functional Analyst, or a similar role supporting enterprise technology initiatives.
• Minimum 3+ years of hands-on experience working with ServiceNow Strategic Portfolio Management (SPM), including Demand Management, Collaborative Work Management, and Strategic Planning capabilities.
• Minimum 5+ years of experience in business analysis disciplines, including requirements elicitation, process mapping, gap analysis, stakeholder management, and documentation.
• Minimum 3+ years of experience working in Agile, Lean-Agile, Scaled Agile, or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria development.
• Agile, Lean-Agile, SAFe, or comparable Agile certification.
• Strong experience translating business requirements into actionable technical and functional deliverables.
• Strong analytical, problem-solving, facilitation, communication, and organizational skills.
• Ability to effectively communicate with both technical and non-technical stakeholders.
• Proven ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
Travel:
• Limited travel may be required based on project and stakeholder engagement needs.
Degree:
• Bachelor's Degree in Business Administration, Information Technology, Computer Science, Engineering, or equivalent work experience.
Nice to Have: (But not a must)
• Experience supporting ServiceNow implementations, upgrades, platform modernization, or workflow automation initiatives.
• Experience preparing executive summaries, status reports, process documentation, training guides, and adoption materials.
• Experience supporting testing activities, including test case development, UAT coordination, defect triage, and business validation.
• ServiceNow certifications such as Certified System Administrator (CSA) or Strategic Portfolio Management-related certifications.
• Experience working in large enterprise or cross-functional transformation programs.
Required Qualifications
• 3+ years of Business Analyst, Product Analyst, or Functional Analyst experience supporting enterprise technology initiatives.
• Hands-on experience with ServiceNow Strategic Portfolio Management (SPM), including Demand Management, Collaborative Work Management, and Strategic Planning.
• Experience working in Agile or hybrid delivery environments.
• Strong business analysis, requirements gathering, process mapping, and stakeholder management skills.
• Agile/SAFe or equivalent Agile certification.
Nice-to-Have Qualifications
• ServiceNow implementation or upgrade experience.
• ServiceNow certification(s).
• Experience supporting testing and UAT activities.
• Experience creating training and adoption materials.