ServiceNow Business Analyst (ITSM & ITAM)
Posted 4 days ago by 1770190473
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Business Analyst role focuses on IT Service Management (ITSM) and IT Asset Management (ITAM) within a remote or Raleigh, North Carolina setting. The position is classified as outside IR35, indicating a flexible working arrangement. The role requires expertise in ServiceNow to enhance business processes and improve service delivery.
Key Responsibilities:
- Analyze business requirements and translate them into ServiceNow solutions.
- Collaborate with stakeholders to optimize ITSM and ITAM processes.
- Support the implementation and configuration of ServiceNow modules.
- Conduct training sessions and provide user support.
- Monitor and report on system performance and user satisfaction.
Key Skills:
- Proficiency in ServiceNow platform, particularly ITSM and ITAM modules.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with business process mapping and documentation.
- Knowledge of ITIL framework and best practices.
Salary (Rate): undetermined
City: Raleigh
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
ServiceNow Business Analyst (ITSM & ITAM)
Salary:
Location: USA
Remote or Raleigh, North Carolina
Outside IR35