ServiceNow BA/ UI
Posted 3 days ago by Radyant Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The ServiceNow BA/UI role involves analyzing business processes, configuring ServiceNow instances, and ensuring effective API integrations. The position requires collaboration with stakeholders to gather requirements and provide user training and support. Candidates must have security clearance or the ability to obtain one. This is a remote position that demands strong analytical and technical skills in ServiceNow and API development.
Key Responsibilities:
- Analyze existing business processes to identify inefficiencies and opportunities for improvement.
- Document detailed requirements and specifications for ServiceNow implementations.
- Collaborate with stakeholders to understand their needs and translate them into technical requirements.
- Design and configure ServiceNow instances to meet business requirements, including workflows, forms, reports, and dashboards.
- Develop and maintain ServiceNow custom applications and scripts.
- Develop and maintain ServiceNow integrations with other systems using APIs.
- Create and manage API keys and tokens.
- Troubleshoot and resolve API integration issues.
- Plan and execute data migration activities between ServiceNow and other systems.
- Ensure data integrity and accuracy during migration processes.
- Develop and execute test cases to validate ServiceNow implementations.
- Identify and resolve defects and issues.
- Provide training and support to end-users on ServiceNow applications.
- Develop user documentation and guides.
Key Skills:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3+ years of experience as a ServiceNow Business Analyst.
- Strong understanding of ServiceNow architecture and configuration.
- Proven experience in API development and integration.
- Proficiency in scripting languages (e.g., JavaScript, Python).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ServiceNow BA/ UI
Location: Remote
Need candidates who have security clearance or can avail one.
Responsibilities
- Business Process Analysis:
- Analyze existing business processes to identify inefficiencies and opportunities for improvement.
- Document detailed requirements and specifications for ServiceNow implementations.
- Collaborate with stakeholders to understand their needs and translate them into technical requirements.
- ServiceNow Configuration:
- Design and configure ServiceNow instances to meet business requirements, including workflows, forms, reports, and dashboards.
- Develop and maintain ServiceNow custom applications and scripts.
- API Integration:
- Develop and maintain ServiceNow integrations with other systems using APIs.
- Create and manage API keys and tokens.
- Troubleshoot and resolve API integration issues.
- Data Migration:
- Plan and execute data migration activities between ServiceNow and other systems.
- Ensure data integrity and accuracy during migration processes.
- Testing and Quality Assurance:
- Develop and execute test cases to validate ServiceNow implementations.
- Identify and resolve defects and issues.
- User Training and Support:
- Provide training and support to end-users on ServiceNow applications.
- Develop user documentation and guides.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3+ years of experience as a ServiceNow Business Analyst.
- Strong understanding of ServiceNow architecture and configuration.
- Proven experience in API development and integration.
- Proficiency in scripting languages (e.g., JavaScript, Python).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.