Job Summary
We are seeking an experienced ServiceNow Architect with strong expertise in Workplace Service Delivery (WSD) and Enterprise Asset Management (EAM) to lead enterprise-scale ServiceNow transformation programs. The candidate will be responsible for solution architecture, platform governance, business process optimization, and end-to-end implementation of WSD and EAM solutions aligned with industry best practices.
Key Responsibilities
- Architect and deliver scalable ServiceNow solutions across WSD, EAM, ITSM, CMDB, ITAM, and integrations.
- Lead solution design workshops and translate business requirements into technical architecture and implementation roadmaps.
- Design and govern Workplace Services including:
- Space Management
- Reservation Management
- Workplace Visitor Management
- Workplace Case Management
- Employee Experience workflows
- Design and implement Enterprise Asset Management capabilities including:
- Asset lifecycle management
- Preventive and corrective maintenance
- Work order management
- Inventory and spare parts management
- Vendor and contract integrations
- Define enterprise data architecture, integration strategy, and platform governance.
- Create HLD, LLD, architecture diagrams, and technical design documents.
- Lead architecture reviews, code reviews, and platform health assessments.
- Mentor developers, consultants, and technical leads across ServiceNow engagements.
- Collaborate with enterprise architects, business stakeholders, and delivery teams to ensure successful project outcomes.
- Drive platform modernization, upgrades, and adoption of ServiceNow best practices.
Required Skills: ServiceNow Expertise
ServiceNow Expertise
- ServiceNow Architecture & Platform Governance
- Workplace Service Delivery (WSD)
- Enterprise Asset Management (EAM)
- ITSM, ITAM, CMDB, CSDM
- Service Portal / Employee Center
- Flow Designer & Integration Hub
- UI Builder & Workspace Framework
- Performance Analytics & Reporting
Technical Skills: Technical Skills
Technical Skills
- JavaScript, Glide APIs, Script Includes
- Business Rules, Client Scripts, ACLs
- REST/SOAP Integrations
- MID Server
- Azure, SAP, Oracle, Facilities Systems Integrations
- Data Migration and Transformation
Preferred Certifications: Preferred Certifications
Preferred Certifications
- ServiceNow CSA
- CAD
- CIS-ITSM
- CIS-ITAM
- CIS-Discovery / CIS-Service Mapping
- Certified Technical Architect (CTA) – Preferred
- WSD and EAM implementation experience preferred
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified