Role: ServiceNow Architect with Federal govt exp
Work Location: Remote / Contractor Facility
Contract: Federal Government
Clearance/Suitability: MBI / Moderate-Risk Public Trust (Tier 2) – must be able to obtain and maintain
Required Experience
- 8+ years of ServiceNow/ESM architecture experience, including 2+ years of Federal experience.
- Recent hands-on enterprise ServiceNow/ESM experience within the past 3 years in a comparable Federal environment.
- Enterprise-scale ServiceNow architecture across multiple business units.
- Strong ITSM expertise: Incident, Problem, Change, Request, Knowledge, Service Catalog, and ITIL processes.
- Strong CMDB/CSDM experience, including CI relationships, data governance, service modeling, and CMDB health.
- Experience with ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM/GRC.
- Strong technical expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, UI Builder, and platform security.
- Extensive REST/SOAP, Scripted REST APIs, MID Server, OAuth, SSO/SAML, LDAP, and enterprise integration experience.
- Experience defining integration, security, data, and application architecture.
- Ability to develop architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
- Experience establishing ServiceNow governance, development standards, coding standards, and architectural best practices.
- Experience conducting architecture/code reviews and identifying performance, security, scalability, and maintainability risks.
Key Skillsets
ITOM Implementations, Discovery, Network Operations Center experience, CSDM/CMDB strategy, integration patterns, upgrade strategy, performance, and availability.
Certification
- Certified Technical Architect (CTA) – Required
- Certified Master Architect (CMA) – Preferred