ServiceNow Architect Telecom Domain
Posted 1 day ago by 1762330942
Negotiable
Outside
Remote
USA
Summary: We are looking for a highly experienced ServiceNow Architect with extensive technical and functional expertise in the Telecom domain. The candidate should have a strong background in designing, implementing, and optimizing ServiceNow environments, specifically with TNI and TSM modules. This role involves leading the architecture and implementation of ServiceNow solutions tailored for telecom service operations. The ideal candidate will also mentor teams and ensure compliance with best practices and performance standards.
Key Responsibilities:
- Lead end-to-end design, architecture, and implementation of ServiceNow solutions within the telecom domain.
- Develop scalable, efficient, and secure ServiceNow applications aligned with business requirements.
- Work extensively on TNI and TSM modules for telecom service operations and network management.
- Collaborate with business stakeholders to gather requirements and define technical solutions.
- Oversee integration of ServiceNow with external systems such as OSS/BSS, CRM, and ERP platforms.
- Ensure compliance with ServiceNow best practices, governance, and performance standards.
- Mentor development teams and provide technical leadership for ServiceNow initiatives.
- Conduct platform upgrades, performance optimization, and architecture reviews.
Key Skills:
- 13+ years of total IT experience, with at least 8+ years in ServiceNow.
- Strong expertise in ServiceNow architecture, development, and module configuration.
- Mandatory experience with Telecom Network Inventory (TNI) and Telecom Service Management (TSM).
- Hands-on experience with ITSM, ITOM, CMDB, and CSM modules.
- Experience integrating ServiceNow with telecom systems and APIs.
- Solid understanding of ITIL processes, Agile delivery, and platform governance.
- Excellent problem-solving, analytical, and client communication skills.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Description
We are seeking a highly experienced ServiceNow Architect with strong technical and functional expertise across the Telecom domain. The ideal candidate should have a proven background in designing, implementing, and optimizing large-scale ServiceNow environments with TNI (Telecom Network Inventory) and TSM (Telecom Service Management) modules as mandatory skills.
Key Responsibilities
- Lead end-to-end design, architecture, and implementation of ServiceNow solutions within the telecom domain.
- Develop scalable, efficient, and secure ServiceNow applications aligned with business requirements.
- Work extensively on TNI and TSM modules for telecom service operations and network management.
- Collaborate with business stakeholders to gather requirements and define technical solutions.
- Oversee integration of ServiceNow with external systems such as OSS/BSS, CRM, and ERP platforms.
- Ensure compliance with ServiceNow best practices, governance, and performance standards.
- Mentor development teams and provide technical leadership for ServiceNow initiatives.
- Conduct platform upgrades, performance optimization, and architecture reviews.
Required Skills & Qualifications
- 13+ years of total IT experience, with at least 8+ years in ServiceNow.
- Strong expertise in ServiceNow architecture, development, and module configuration.
- Mandatory experience with Telecom Network Inventory (TNI) and Telecom Service Management (TSM).
- Hands-on experience with ITSM, ITOM, CMDB, and CSM modules.
- Experience integrating ServiceNow with telecom systems and APIs.
- Solid understanding of ITIL processes, Agile delivery, and platform governance.
- Excellent problem-solving, analytical, and client communication skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
- Experience with ServiceNow IntegrationHub, Flow Designer, and App Engine.
- Exposure to cloud and SaaS-based architectures.
- Prior experience working with major telecom operators or vendors.