ServiceNow Architect (SPM)

Detailed Description From Employer:

Role: Service Now Architect ITSM/SPM or SPM Architect

Remote role

Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation.
This role is accountable and responsible for matching business requirements with toolset functionality.
Leading the team that implements the developed solution.
This role guides the efforts of the Tools Workstream Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition as change orders alter the scope of the overall solution.
They will participate in all aspects of the transition project from pursuit support, to post go-live support.
This includes working with the Solution Team estimating the project costs and timelines, assisting with the project plan build, identifying and acquiring resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time.
Building the SI Practice ServiceNow Capabilities.
When not working transitions this role could support the Solution Team in developing content for all aspects of the client life cycle: ServiceNow-based SI Platform design, pre-sales collateral, bid presentations, transition deliverables, and content for new product/service exploratory: white papers, presentations, and business case development.
Extensive knowledge of ServiceNow, solid technical knowledge of client/server applications and their associated infrastructure and network requirements.
Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration.
Understand the business use of SNOW configurations
Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications
Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital.
Ability to work under pressure and manage to deadlines
A minimum of three years IT leadership experience as a team lead, project manager, or service delivery manager.
At least five years ServiceNow development and support experience
ServiceNow accreditation as a professional ServiceNow Engineer desired
Excellent analytical and problem solving skills
Bachelor s degree in Computer Science or related field (not required in exchange for working experience)
Proficient with all Microsoft Office applications65