Servicenow architect
Posted 1 day ago by 1765868782
Negotiable
Outside
Remote
USA
Summary: The role of a ServiceNow Architect focuses on developing and maintaining the ServiceNow architecture strategy specifically for telecom operations. The position requires extensive experience in ServiceNow solutions and telecommunications, with responsibilities including technical authority for ServiceNow initiatives and overseeing integrations with telecom systems. The architect will also mentor teams and ensure compliance with best practices in the telecom industry. This is a full-time remote position that does not offer visa sponsorship.
Key Responsibilities:
- Develop and maintain the enterprise-wide ServiceNow architecture strategy tailored for telecom operations, including ITSM, ITOM, CSM, and custom modules.
- Serve as the primary technical authority for ServiceNow initiatives, guiding design, configuration, integration, and deployment activities.
- Collaborate with business stakeholders, IT leaders, and cross-functional teams to capture requirements and translate them into scalable ServiceNow solutions.
- Lead architectural reviews, solution design sessions, and technical workshops to ensure best practices and telecom-specific compliance.
- Oversee complex integrations between ServiceNow and telecom OSS/BSS systems, network management platforms, and external applications.
- Mentor and provide technical oversight to ServiceNow developers, administrators, and project teams.
- Establish and enforce governance frameworks for platform development, customization, and maintenance.
- Stay current on ServiceNow releases, telecom industry trends, and emerging technologies to drive continuous innovation.
- Support pre-sales activities and solution presentations for prospective telecom clients or internal stakeholders.
Key Skills:
- 10+ years of IT experience, with 5+ years architecting and implementing ServiceNow solutions.
- Proven experience in the telecommunications industry, with understanding of OSS/BSS, network management, and telecom business processes.
- ServiceNow Certified Technical Architect (CTA) or similar advanced certifications preferred.
- Expert-level knowledge of ServiceNow platform modules (ITSM, ITOM, CSM, HRSD, etc.) and scripting (JavaScript, Glide).
- Strong background in designing integrations with third-party systems using APIs, web services, and middleware.
- Demonstrated ability to lead and mentor technical teams, manage multiple projects, and communicate effectively with senior leadership.
- Excellent problem-solving skills, strategic thinking, and the ability to translate business needs into technical solutions.
- Experience with Agile methodologies and DevOps practices is a plus.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
We need both or any one of them.
Key Responsibilities
Develop and maintain the enterprise-wide ServiceNow architecture strategy tailored for telecom operations, including ITSM, ITOM, CSM, and custom modules.
Serve as the primary technical authority for ServiceNow initiatives, guiding design, configuration, integration, and deployment activities.
Collaborate with business stakeholders, IT leaders, and cross-functional teams to capture requirements and translate them into scalable ServiceNow solutions.
Lead architectural reviews, solution design sessions, and technical workshops to ensure best practices and telecom-specific compliance.
Oversee complex integrations between ServiceNow and telecom OSS/BSS systems, network management platforms, and external applications.
Mentor and provide technical oversight to ServiceNow developers, administrators, and project teams.
Establish and enforce governance frameworks for platform development, customization, and maintenance.
Stay current on ServiceNow releases, telecom industry trends, and emerging technologies to drive continuous innovation.
Support pre-sales activities and solution presentations for prospective telecom clients or internal stakeholders.
Qualifications
10+ years of IT experience, with 5+ years architecting and implementing ServiceNow solutions.
Proven experience in the telecommunications industry, with understanding of OSS/BSS, network management, and telecom business processes.
ServiceNow Certified Technical Architect (CTA) or similar advanced certifications preferred.
Expert-level knowledge of ServiceNow platform modules (ITSM, ITOM, CSM, HRSD, etc.) and scripting (JavaScript, Glide).
Strong background in designing integrations with third-party systems using APIs, web services, and middleware.
Demonstrated ability to lead and mentor technical teams, manage multiple projects, and communicate effectively with senior leadership.
Excellent problem-solving skills, strategic thinking, and the ability to translate business needs into technical solutions.
Experience with Agile methodologies and DevOps practices is a plus.
Desired Skills
Telecom-specific ServiceNow solution design (e.g., order management, network provisioning, incident and change management for telecom).
Knowledge of regulatory and compliance requirements in the telecom sector.
Strong presentation, negotiation, and stakeholder management skills.
Ability to drive platform adoption and change management initiatives.
Work Environment
This role may require occasional travel to client sites or company offices.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Job Title: Servicenow architect
Location: Remote
Location: Remote
Type: Fulltime
Please look for :
Please look for :
- Servicenow architect with Telecom OSS experience
- ServiceNow GRC experience
We need both or any one of them.
Key Responsibilities
Develop and maintain the enterprise-wide ServiceNow architecture strategy tailored for telecom operations, including ITSM, ITOM, CSM, and custom modules.
Serve as the primary technical authority for ServiceNow initiatives, guiding design, configuration, integration, and deployment activities.
Collaborate with business stakeholders, IT leaders, and cross-functional teams to capture requirements and translate them into scalable ServiceNow solutions.
Lead architectural reviews, solution design sessions, and technical workshops to ensure best practices and telecom-specific compliance.
Oversee complex integrations between ServiceNow and telecom OSS/BSS systems, network management platforms, and external applications.
Mentor and provide technical oversight to ServiceNow developers, administrators, and project teams.
Establish and enforce governance frameworks for platform development, customization, and maintenance.
Stay current on ServiceNow releases, telecom industry trends, and emerging technologies to drive continuous innovation.
Support pre-sales activities and solution presentations for prospective telecom clients or internal stakeholders.
Qualifications
10+ years of IT experience, with 5+ years architecting and implementing ServiceNow solutions.
Proven experience in the telecommunications industry, with understanding of OSS/BSS, network management, and telecom business processes.
ServiceNow Certified Technical Architect (CTA) or similar advanced certifications preferred.
Expert-level knowledge of ServiceNow platform modules (ITSM, ITOM, CSM, HRSD, etc.) and scripting (JavaScript, Glide).
Strong background in designing integrations with third-party systems using APIs, web services, and middleware.
Demonstrated ability to lead and mentor technical teams, manage multiple projects, and communicate effectively with senior leadership.
Excellent problem-solving skills, strategic thinking, and the ability to translate business needs into technical solutions.
Experience with Agile methodologies and DevOps practices is a plus.
Desired Skills
Telecom-specific ServiceNow solution design (e.g., order management, network provisioning, incident and change management for telecom).
Knowledge of regulatory and compliance requirements in the telecom sector.
Strong presentation, negotiation, and stakeholder management skills.
Ability to drive platform adoption and change management initiatives.
Work Environment
This role may require occasional travel to client sites or company offices.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Thanks and Regards
Sanket Parate
Talent Acquisition Specialist, KTEK Resourcing
Phone -
Email -