ServiceNow Architect

ServiceNow Architect

Posted Today by 1758180108

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Negotiable
Outside
Remote
USA
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Agile Methodology Application Programming Interface (API) Cloud Computing Cloud Management Cloud Technology Configuration Management Databases Extensible Markup Language (XML) Information Technology Infrastructure Library JavaScript (Programming Language) Management Mapping Software Performance Analytics Scripting ServiceNow Stakeholder Management Technical Consulting Workflows

Summary: The ServiceNow Architect (ITSM/ITOM) is tasked with managing and optimizing the ServiceNow platform, focusing on the design and configuration of ITSM/ITOM modules. This role involves integrating external platforms, maintaining the CMDB, automating processes, and leading client discussions to ensure best practices are followed. The position requires a blend of technical expertise and strong communication skills to effectively engage with clients and stakeholders. The architect will also be responsible for delivering performance analytics and dashboards to enhance service delivery.

Key Responsibilities:

  • Develop, configure, and troubleshoot ServiceNow ITSM/ITOM modules.
  • Configure workflows for Incident, Problem, Change, Knowledge, and Request Management.
  • Manage and enhance ITOM functions: Discovery, Event Management, Service Mapping, Cloud Management.
  • Integrate ServiceNow with external systems using REST/SOAP APIs.
  • Maintain accurate CMDB with Discovery & Service Mapping best practices.
  • Automate processes via Flow Designer, workflows, scripting.
  • Deliver dashboards & performance analytics.
  • Lead client meetings, roadmap development, and technical consultant assignments.

Key Skills:

  • Bachelor's degree in CS/IT or related field.
  • 4-6 years of ServiceNow development experience.
  • Certifications (Compulsory): CSA, CAD, CIS-ITSM or CIS-ITOM.
  • Strong knowledge of JavaScript and web-based languages (CSS, Jelly, XML, HTML, Glide).
  • Hands-on ITSM/ITOM configuration and integration experience.
  • Strong ITIL understanding and agile methodology exposure.
  • Excellent communication and presentation skills.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
Role Summary:
The ServiceNow Architect (ITSM/ITOM) will be responsible for managing and optimizing the ServiceNow platform, designing and configuring ITSM/ITOM modules, integrating external platforms, maintaining CMDB, automating processes, and leading client discussions on best practices.
Key Responsibilities:
Develop, configure, and troubleshoot ServiceNow ITSM/ITOM modules.
Configure workflows for Incident, Problem, Change, Knowledge, and Request Management.
Manage and enhance ITOM functions: Discovery, Event Management, Service Mapping, Cloud Management.
Integrate ServiceNow with external systems using REST/SOAP APIs.
Maintain accurate CMDB with Discovery & Service Mapping best practices.
Automate processes via Flow Designer, workflows, scripting.
Deliver dashboards & performance analytics.
Lead client meetings, roadmap development, and technical consultant assignments.
Education & Requirements:
Bachelor s degree in CS/IT or related field.
4 6 years of ServiceNow development experience.
Certifications (Compulsory): CSA, CAD, CIS-ITSM or CIS-ITOM.
Strong knowledge of JavaScript and web-based languages (CSS, Jelly, XML, HTML, Glide).
Hands-on ITSM/ITOM configuration and integration experience.
Strong ITIL understanding and agile methodology exposure.
Excellent communication and presentation skills.
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