ServiceNow Architect
Posted Today by 1758179535
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Architect role is primarily focused on hands-on development and Federal Operations & Maintenance (O&M) sustainment, with a smaller portion dedicated to solution architecture and design. The position requires extensive experience in ServiceNow development within large environments, particularly in the Federal sector. The architect will ensure stable operations and high-quality enhancements across various ITSM/ITOM/CSM modules. Strong communication skills are essential for presenting impacts and options to stakeholders.
Key Responsibilities:
- Hands-on development (80%) and solution architecture/design (20%) for ServiceNow.
- Support a large environment across ITSM/ITOM/CSM modules.
- Ensure stable operations, high-quality enhancements, compliant upgrades, and well-governed designs.
- Manage integrations with REST/SOAP, MID Server, and OAuth.
- Conduct upgrades/clones with ATF regression and change governance.
- Communicate impacts, risks, and options to business/technical stakeholders.
- Deliver portal and workspace solutions and manage at least one integration.
- Participate in architecture exposure activities including HLD/LLD, reviews, and guardrails.
Key Skills:
- Bachelor's degree in Computer Science/Engineering/IT (or related).
- 10+ years of overall IT experience with at least 5+ years in hands-on ServiceNow development/O&M in large environments (preferably Federal).
- Strong JavaScript/Glide, configuration, and data skills.
- Proven experience with Service Portal and Service Operations Workspace configuration.
- Experience with integrations: REST/SOAP, MID Server, OAuth.
- Excellent communication skills.
- Federal O&M experience (production sustainment + upgrades + CAB).
- Certifications: CSA/CAD minimum; CTA preferred.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Title - ServiceNow Architect
Location - Remote
Residency Requirements:- Must be in USA for 3+ years to get public trust
Sr. ServiceNow Developer who will spend 80% of time hands on development and Federal O&M sustainment and 20% on solution architecture/design.
The role supports a large environment across ITSM/ITOM/CSM and related modules, ensuring stable operations, high-quality enhancements, compliant upgrades, and well-governed designs.
Required Qualifications
Bachelor s degreein Computer Science/Engineering/IT (or related).
10+ yearsoverall IT withat least 5+ yearshands-onServiceNow development/O&Min large environments (preferably Federal).
Strong JavaScript/Glide, configuration, and data skills:Business Rules, Script Includes, Client Scripts, Catalog/Flows, ACL/RBAC.
Proven experience withService PortalandService Operations Workspaceconfiguration.
Integrations:REST/SOAP,MID Server, OAuth; ability to supportSailPoint, JIRA, UpStartintegrations.
Upgrades/clones experience withATFregression and change governance.
Excellent communication; ability to present impacts, risks, and options to business/technical stakeholders.
Federal O&Mexperience (production sustainment + upgrades + CAB).
Portal + Workspacedelivery and at least oneintegration(REST + MID).
20% architectureexposure (HLD/LLD, reviews, guardrails).
Certifications:
CSA/CADminimum; CTA preferred.