Project Description
Client is undertaking the project is to capture all business processes and analysis for future modernization and replacement of the existing inspection application used by the Missouri Department of Agriculture’s Weights, Measures, and Consumer Protection Division. The current system is outdated, difficult to maintain, and no longer meets business needs.
Primary goals for this Phase 1 include establishing optimized business processes, producing a complete architectural blueprint, and reducing project risks. Objectives include validating current processes, developing optimized future processes and screen mockups, documenting requirements, producing architecture, drafting procurement-ready documentation, and creating an implementation roadmap.
Phase II (later) will leverage all Phase 1 requirements to build the custom ServiceNow application.
Responsibilities
Vendor must work with agency SMEs to provide comprehensive working knowledge of business process, provide procurement-ready documentation, reduce project risk, improve cost accuracy, and remain valid for future implementation.
Document business process validation and optimization as-is requirements and processes.
Document future functional and non-functional requirements.
Develop future solution architecture (database, application, UI, reporting, security, integrations, workflows).
Develop screen mockups for future solutions.
Document Future Technical architecture (Solution must be engineered for ServiceNow low code platform with limited to no custom code).
Document future report requirements.
Prepare bid-ready package for procurement and development of future application.
Deliverables
- As-is Process Assessment & Validation Report
- Approved To-Be Process Workflows
- Requirements Document
- System Architecture Documentation
- Reporting & Analytics Specifications
Required Skills
3+ years of experience of solution architecture.
3+ years of experience with ServiceNow.