ServiceNow Architect

Position Summary

Client is seeking an experienced ServiceNow Architect to design, build, and govern scalable solutions on the Now Platform. This role owns end-to-end platform architecture, builds custom scoped applications, and partners closely with business, development, security, and infrastructure teams to deliver solutions that scale across the enterprise.

Key Responsibilities

• Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, or SecOps modules, ensuring alignment with enterprise architecture standards.
• Design and build custom scoped applications on the Now Platform, including data models, workflows, UI Builder pages, and App Engine Studio experiences.
• Define integration architecture using REST/SOAP APIs, IntegrationHub, and MID Server to connect ServiceNow with third-party systems.
• Manage source control for ServiceNow development using GitHub, including branching strategies, merging, pull requests, and CI/CD pipelines to support safe, repeatable scoped application migrations across dev, test, and production instances.
• Establish platform governance: update set and application scope management, upgrade-safe design, performance tuning, and security best practices.
• Partner with business stakeholders, developers, admins, security, and infrastructure teams to translate requirements into scalable technical designs.
• Lead architecture review boards, mentor developers and admins, and drive adoption of ServiceNow best practices across distributed teams.
• Own CMDB and CSDM strategy, including data model governance across the platform.

Required Skills & Experience

• 8+ years of IT experience, including 5+ years dedicated to ServiceNow architecture and development.
• Deep expertise in the ServiceNow data model (CMDB, CSDM, Service Catalog), Glide APIs, Flow Designer, Business Rules, Client Scripts, ACLs, UI Policies, and Script Includes.
• Proven experience designing and building custom scoped applications, including App Engine Studio, custom tables, workflows, and UI Builder/UI pages.
• Strong JavaScript skills and experience with REST/SOAP integrations, IntegrationHub, and MID Server configurations.
• Hands-on experience with GitHub (or similar source control) for ServiceNow development: branching strategies, merging, pull requests, conflict resolution, and version control best practices for scoped application migrations across instances.
• Familiarity with ServiceNow’s native source control integration and CI/CD pipelines for automated build, test, and promotion between environments.
• Experience architecting solutions across one or more ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, or SecOps).
• Demonstrated ability to collaborate cross-functionally with business, development, security, and infrastructure teams.
• Experience leading architecture reviews and mentoring developers and admins.
• Excellent communication and stakeholder management skills in matrixed, multi-team environments.

Certifications

Required: ServiceNow Certified System Administrator (CSA)

Relevant ServiceNow Certified Implementation Specialist (CIS) certifications for modules in scope

Preferred: ServiceNow Certified Technical Architect (CTA)

Education

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.