seeking an experienced ServiceNow Architect to design, build, and govern scalable solutions on the Now Platform. This role owns end-to-end platform architecture, builds custom scoped applications, and partners closely with business, development, security, and infrastructure teams to deliver solutions that scale across the enterprise.
Key Responsibilities
- Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, or SecOps modules, ensuring alignment with enterprise architecture standards.
- Design and build custom scoped applications on the Now Platform, including data models, workflows, UI Builder pages, and App Engine Studio experiences.
- Define integration architecture using REST/SOAP APIs, Integration Hub, and MID Server to connect ServiceNow with third-party systems.
- Manage source control for ServiceNow development using GitHub, including branching strategies, merging, pull requests, and CI/CD pipelines to support safe, repeatable scoped application migrations across dev, test, and production instances.
- Establish platform governance: update set and application scope management, upgrade-safe design, performance tuning, and security best practices.
- Partner with business stakeholders, developers, admins, security, and infrastructure teams to translate requirements into scalable technical designs.
- Lead architecture review boards, mentor developers and admins, and drive adoption of ServiceNow best practices across distributed teams.
- Own CMDB and CSDM strategy, including data model governance across the platform.
Required Skills & Experience
- 8+ years of IT experience, including 5+ years dedicated to ServiceNow architecture and development.
- Deep expertise in the ServiceNow data model (CMDB, CSDM, Service Catalog), Glide APIs, Flow Designer, Business Rules, Client Scripts, ACLs, UI Policies, and Script Includes.
- Proven experience designing and building custom scoped applications, including App Engine Studio, custom tables, workflows, and UI Builder/UI pages.
- Strong JavaScript skills and experience with REST/SOAP integrations, IntegrationHub, and MID Server configurations.
- Hands-on experience with GitHub (or similar source control) for ServiceNow development: branching strategies, merging, pull requests, conflict resolution, and version control best practices for scoped application migrations across instances.
- Familiarity with ServiceNow s native source control integration and CI/CD pipelines for automated build, test, and promotion between environments.
- Experience architecting solutions across one or more ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, or SecOps).
- Demonstrated ability to collaborate cross-functionally with business, development, security, and infrastructure teams.
- Experience leading architecture reviews and mentoring developers and admins.
- Excellent communication and stakeholder management skills in matrixed, multi-team environments.
Certifications
Required
Preferred
Required
- ServiceNow Certified System Administrator (CSA)
- Relevant ServiceNow Certified Implementation Specialist (CIS) certifications for modules in scope
Preferred
- ServiceNow Certified Technical Architect (CTA)
Education
Bachelor s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior