Greetings,
- 5+ years of hands-on experience with ServiceNow architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, CSDM, ITSM, service modeling, process design, and stakeholder facilitation
- Worked with service-related requests using ServiceNow Demand Management.
- Designing intake workflows, demand lifecycles, review boards, approval or decision tracking, dashboards, business application and service instance modeling, and governance processes
- Hands on use of ServiceNow Enterprise Architecture, Business Applications, Business Capabilities, Service Instances, Technical Services, Software Models, Technology Reference Model concepts, and related CSDM records.
- ServiceNow Configuration and Data Recommendations – Practical recommendations for demand tasks, decision records, dashboards, reporting fields, stakeholder tracking, sensitive data handling, information objects, and CSDM relationships.