ServiceNow Architect

Role Overview

Experience: 12+ years in IT with 6+ years specifically focused on ServiceNow architecture, solution design, and implementation.

Core Function: Lead end-to-end architecture, pre-sales solutioning, platform governance, and digital transformation initiatives.

Work Models: Onsite, hybrid, or remote capabilities.

Key Responsibilities

• Platform Strategy & Governance: Define platform roadmaps, establish architectural standards, and enforce governance frameworks to reduce technical debt and ensure long-term scalability.
• Solution Architecture & Design: Design complex, multi-workflow solutions across various modules (e.g., ITSM, ITOM, HRSD, CSM, and App Engine).
• Integration & AI Leadership: Design robust integrations using REST/SOAP APIs, IntegrationHub, and leverage ServiceNow AI features for process automation and decision-making.
• Stakeholder Management: Engage with C-suite executives and business leaders to align technology solutions with overarching business objectives.
• Team Mentorship: Act as the highest escalation point for complex technical issues; mentor, coach, and conduct technical reviews for development teams.

Required Qualifications & Skills

• Technical Expertise: Deep hands-on proficiency with JavaScript, Glide APIs, Flow Designer, HTML, CSS, and Angular JS.
• Framework Knowledge: Strong understanding of ITIL/ITSM frameworks, CMDB design, and Service Mapping.
• Enterprise Experience: Proven track record of managing large-scale global deployments, multi-instance strategies, and complex platform upgrades.

Certifications (Preferred)

• ServiceNow Certified Technical Architect (CTA)
• Certified System Administrator (CSA)
• Multiple Certified Implementation Specialist (CIS) certifications
• Certified Application Developer (CAD)

Skills

• Digital: ServiceNow IT Service Management

Experience Required: 10 & Above