ServiceNow Architect

About the Role

We are looking for an experienced ServiceNow Platform Architect to support a major greenfield ServiceNow implementation for a telecommunications organisation specialising in maritime connectivity.

The successful candidate will play a key role in designing and establishing the ServiceNow platform from the ground up, ensuring a scalable architecture that supports service management, automation and complex business processes.

Key Responsibilities

• Lead the architecture and technical design of a greenfield ServiceNow implementation.
• Design and implement CMDB and CSDM frameworks to establish a robust service data foundation.
• Develop and optimise Service Management processes and workflows.
• Drive automation across the ServiceNow platform to improve operational efficiency.
• Support the design and integration of CPQ (Configure, Price, Quote) capabilities.
• Define platform architecture standards, governance and integration strategies.
• Collaborate with technical teams and business stakeholders to translate requirements into scalable ServiceNow solutions.
• Ensure the platform supports the operational requirements of a telecommunications and maritime connectivity environment.

Required Skills & Experience

• Extensive experience as a ServiceNow Platform Architect, Technical Architect or Solution Architect.
• Proven experience delivering greenfield ServiceNow implementations.
• Strong expertise in CMDB, CSDM and Service Management.
• Experience designing workflow automation and enterprise integrations.
• Knowledge of CPQ processes and their integration with ServiceNow.
• Strong understanding of ServiceNow architecture, platform governance and best practices.
• Experience working in telecommunications or complex service-based environments is highly desirable.
• Excellent stakeholder management and technical leadership skills.

Desirable

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Experience with ServiceNow ITSM and ITOM.
• Exposure to telecommunications service operations, order management or maritime connectivity.