ServiceNow Architect CSM focus Portal
Posted 1 week ago by Innova Solutions
Negotiable
Undetermined
Remote
United Kingdom
Summary: The ServiceNow Architect with a focus on CSM Portal is responsible for supporting transversal design topics, particularly the integration of OnePortal between Adobe and ServiceNow. The role requires extensive experience in CSM Portal, integrations, and the ServiceNow platform, along with strong problem-solving and communication skills. The position is fully remote and targets candidates from the UK, France, Poland, Portugal, and Spain.
Key Responsibilities:
- Support on transversal design topics with a focus on OnePortal integration.
- Manage and customize the CSM Portal and its integrations.
- Utilize expertise in CSDM, Workspaces, UI Builder, and Flow Designer.
- Engage in designing and prototyping solutions leveraging ServiceNow capabilities.
- Communicate complex topics effectively to non-IT audiences.
- Proactively identify areas for improvement and optimization.
- Collaborate as a team player to assist in challenging situations.
Key Skills:
- 10+ years of hands-on experience with ServiceNow, including 3+ years in CSM and CSM Portal.
- Strong knowledge of CSDM and ServiceNow core features.
- Experience with integrations using scripted APIs and Integration Hub.
- Excellent communication and problem-solving skills.
- Proactive attitude and ability to work collaboratively.
- Fluency in English.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ServiceNow Architect CSM focus Portal Contract FULL REMOTE FROM (UK, France, Poland, Portugal, Spain) Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.
Technical & Functional Experience:
- Good knowledge of CSDM
- Excellent product roadmap awareness
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
- Portal management and customization
- Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal. Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities Strong problem-solving skills English: Excellent. Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated