Role Summary
Design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, AI Agents, workflow automation, and enterprise integrations.
Enable intelligent automation and business productivity through AI-driven solutions. The requirements align with ServiceNow GenAI and enterprise AI integration capabilities referenced in ServiceNow Solution Architect (ITSM, Catalog & GenAI).docx.
Key Responsibilities
- Configure and implement ServiceNow AI and Now Assist capabilities.
- Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
- Build AI-assisted workflows and automation solutions.
- Integrate external LLMs and AI services with ServiceNow.
- Develop prompt engineering and RAG-based solutions.
- Configure AI governance, monitoring, and security controls.
- Support AI adoption and business value realization.
- Collaborate with architects and process owners to identify AI opportunities.
Required Skills
- Experience with ServiceNow AI, Now Assist, and Conversational AI.
- Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
- Experience with REST APIs, Integration Hub, and enterprise integrations.
- Understanding of workflow automation and ServiceNow platform architecture.
- Python and AI framework knowledge preferred.
Preferred Certifications: CSA, CAD, ServiceNow AI Certifications, Azure AI or AWS AI Certifications.
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
AI & Machine Learning
Seniority Level:
Senior