ServiceNow AI Engineer
Posted Today by GreyMatter Solutions
Negotiable
Undetermined
Remote
Remote
Summary: The ServiceNow AI Engineer role requires extensive software engineering experience, particularly in AI and generative AI technologies. The position focuses on leveraging the ServiceNow platform's AI/ML capabilities to design and deploy innovative solutions. Candidates must demonstrate proficiency in building AI agents and integrating AI features into various ServiceNow applications. This role is fully remote, allowing for flexibility in work arrangements.
Key Responsibilities:
- Design and deploy Now Assist skills and domain-specific prompts.
- Build AI agents and agentic workflows, including orchestration and multi-step automation.
- Architect MCP servers to securely expose ServiceNow data and APIs to external AI models.
- Integrate AI features into ServiceNow workspaces, portals, and custom applications.
- Develop Claude skills and connectors for AI-driven ServiceNow actions.
Key Skills:
- 7+ years of software engineering experience.
- 2+ years of experience in AI / LLM / Generative AI.
- Strong hands-on experience with the ServiceNow platform.
- Experience in designing and deploying AI/ML capabilities.
- Proven ability to build AI agents and workflows.
- Experience architecting MCP servers for secure data exposure.
- Hands-on experience with Claude skills and connectors.
- Ability to integrate AI features into ServiceNow applications.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Required Qualifications
* 7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI.
* Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities.
* Experience designing and deploying Now Assist skills, domain specific prompts, and RAG based solutions.
* Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi step automation.
* Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
* Hands-on experience building Claude skills and connectors to enable AI driven ServiceNow actions (record creation, case triage, data retrieval).
* Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications.