ServiceNow AI & Automation Specialist - Remote
Posted Today by Bright Sol
Negotiable
Undetermined
Remote
Remote
Summary: Seeking a ServiceNow AI & Automation Specialist to enhance service delivery and operational efficiency through intelligent automation and AI capabilities on the ServiceNow platform. The role requires hands-on expertise in ServiceNow, automation strategies, and emerging AI technologies. The ideal candidate will focus on designing AI-driven solutions and optimizing workflows across various business functions. This position is remote, allowing for flexibility in work arrangements.
Key Responsibilities:
- Design and implement AI-driven and automated solutions within the ServiceNow platform
- Leverage ServiceNow capabilities such as:
- Now Assist (Generative AI)
- Virtual Agent (chatbots)
- Predictive Intelligence (ML-based classification and routing)
- Flow Designer & IntegrationHub
- Identify opportunities to automate manual processes across IT, HR, and customer workflows
- Collaborate with stakeholders to define AI use cases and automation strategies
- Develop and optimize workflows, bots, and decision engines
- Integrate ServiceNow with external systems using APIs and automation tools
- Monitor and improve AI model performance, accuracy, and adoption
- Ensure AI and automation solutions align with security, compliance, and governance standards (HIPAA)
- Support change management and user adoption of AI-enabled features
- Stay current with ServiceNow AI roadmap and industry best practices
Key Skills:
- 4–7 years of experience working with ServiceNow platform
- Hands-on experience with:
- Flow Designer and automation workflows
- IntegrationHub and APIs (REST/SOAP)
- Virtual Agent or chatbot development
- Exposure to AI/ML capabilities within ServiceNow (Predictive Intelligence, Now Assist, etc.)
- Strong understanding of process automation and workflow optimization
- Experience translating business needs into automated solutions
- Strong problem-solving and analytical skills
Salary (Rate): undetermined
City: Houston
Country: USA
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Location: Houston, TX (Remote)
Position Overview
Seeking an innovative ServiceNow AI & Automation Specialist to drive intelligent automation and AI-powered capabilities across the ServiceNow platform. This role will focus on leveraging ServiceNow AI, machine learning, and workflow automation tools to enhance service delivery, improve operational efficiency, and elevate user experience.
The ideal candidate combines hands-on ServiceNow expertise with a strong understanding of automation strategies and emerging AI capabilities, including generative AI.
Key Responsibilities
- Design and implement AI-driven and automated solutions within the ServiceNow platform
- Leverage ServiceNow capabilities such as:
- Now Assist (Generative AI)
- Virtual Agent (chatbots)
- Predictive Intelligence (ML-based classification and routing)
- Flow Designer & IntegrationHub
- Identify opportunities to automate manual processes across IT, HR, and customer workflows
- Collaborate with stakeholders to define AI use cases and automation strategies
- Develop and optimize workflows, bots, and decision engines
- Integrate ServiceNow with external systems using APIs and automation tools
- Monitor and improve AI model performance, accuracy, and adoption
- Ensure AI and automation solutions align with security, compliance, and governance standards (HIPAA)
- Support change management and user adoption of AI-enabled features
- Stay current with ServiceNow AI roadmap and industry best practices
Required Qualifications
- 4–7 years of experience working with ServiceNow platform
- Hands-on experience with:
- Flow Designer and automation workflows
- IntegrationHub and APIs (REST/SOAP)
- Virtual Agent or chatbot development
- Exposure to AI/ML capabilities within ServiceNow (Predictive Intelligence, Now Assist, etc.)
- Strong understanding of process automation and workflow optimization
- Experience translating business needs into automated solutions
- Strong problem-solving and analytical skills
Preferred Qualifications
- ServiceNow certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Experience with Generative AI or AI frameworks (inside or outside ServiceNow)
- Experience in healthcare environments
- Familiarity with scripting (JavaScript, Glide)
- Knowledge of ITSM, HRSD, or CSM modules
- Experience working in Agile environments
Ideal Candidate Profile
- Forward-thinking and passionate about AI and automation
- Strong mix of technical capability and business acumen
- Creative problem-solver who identifies efficiency opportunities
Collaborative and adaptable in a fast-evolving technology landscape